Claims Handler, Mansfield
- Mansfield, Nottinghamshire
- £27,000 per year
- Permanent
- Full-time
Shifts rotate between 8am-4pm or 10am-6pm once permanent
Saturday rota: 1 in 7 weeks, 9am-1pm (paid overtime)Contract: PermanentAbout the Role:We're looking for adaptable, empathetic, and knowledgeable individuals to join a growing team in the home repair and insurance claim management sector. This is a fantastic opportunity to work in a fast-paced, supportive environment, helping customers navigate property damage claims across commercial and domestic settings.Main Duties:
- Support customers throughout the property claims process with empathy and professionalism.
- Handle inbound and outbound calls, including sensitive conversations with vulnerable individuals.
- Provide clear, honest updates and guidance at every stage of a claim.
- Manage high call volumes during peak times - no call time limits, focus on quality.
- Interpret complex insurance policies for flats, stores, and mixed-use buildings.
- Work independently, applying initiative, financial awareness, and critical thinking.
- Collaborate with surveyors, insurers, contractors, and clients to resolve claims efficiently.
- Offer practical solutions, such as alternative accommodation when required.
- Maintain accurate case management and ensure timely communication with all stakeholders.
- Customer service experience - essential.
- Insurance knowledge and experience handling claims - required.
- Understanding of property and repair processes (DIY, estate agency, building materials) - preferred.
- Empathetic communication style, especially when dealing with vulnerable customers.
- Ability to multitask and remain calm under pressure (e.g., during weather-related claim spikes).
- Honest, transparent approach to client communication.
- Strong organisational, case management, and time management skills.
- Proficient in Excel and comfortable reading technical reports.
- Previous experience in pensions, investments, or property ownership is a bonus.
- Annual bonus (reviewed around Christmas).
- On-site car parking.
- Birthday day off and bereavement leave.
- 22 days holiday + bank holidays (rising to 25 with service).
- Casual dress policy (office-based role).
- Flexible, supportive workplace culture with long-term staff retention.
- Access to Perk Box and additional employee perks.
- Call us on 01623 643777
- Email your CV to mansfield@essentialrecruitment.co.uk