Customer Service Claims Handler - Property Claims

Ambitions Personnel

  • Mansfield, Nottinghamshire
  • £21.00 per hour
  • Permanent
  • Full-time
  • 12 days ago
  • Apply easily
Customer Service Claims Handler – Property ClaimsHours: Full-time, Permanent, 37.5 hours per week
Location: Office-basedWhy Join Us?Looking for more than just a 9–5? We offer a workplace where every day feels rewarding, supportive, and full of variety. You’ll be part of a team that works hard, celebrates success, and delivers a customer experience that stands out.As a Customer Service Claims Handler, you’ll be the voice of reassurance for customers making property insurance claims. With empathy, professionalism, and a positive attitude, you’ll guide them through the claims process, helping turn their house back into a home.What You’ll DoTake ownership of customer claims, providing support from start to finishManage telephone queries and administration tasks in a busy contact centreProblem-solve and deliver solutions tailored to each customer’s situationKeep accurate records and handle data with precisionWork collaboratively with clients, trades, and colleagues to achieve the best outcomesAbout YouA strong communicator – both verbal and writtenCalm under pressure and empathetic in difficult situationsDetail-oriented with excellent time management skillsConfident with Microsoft Office and accurate data entryExperience in claims handling is advantageous, but strong customer service experience in fast-paced environments is equally valuedMaths and English GCSE (A–C or equivalent) requiredBenefits & Rewards22 days’ holiday plus bank holidaysExtra day off for your birthdayFlexible working hoursPerformance-related bonus schemeSubsidised professional qualifications * <

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