Digital Product and Delivery Officer

NHS

  • Newcastle
  • £27,485-30,162 per year
  • Permanent
  • Full-time
  • 1 day ago
The Digital Customer Operations team of Cumbria Northumberland Tyne and Wear NHS Foundation Trust is expanding!This is an exciting opportunity to join our team and be involved in a wide range of Digital projects. We are looking for motivated and dynamic individuals to be part of new and exciting projects and product support which will support the Trust's digital journey.This is a hybrid working post. The successful applicant must be able to travel to sites based across the whole of Cumbria, Northumberland, Tyne and Wear on a regular basis.Please note, this post could be subject to a potential TUPE transfer into NTW Solutions, our wholly owned subsidiary Company the potential Tupe date is 1stOctober 2025.Main duties of the jobYou will work in a supportive role to the Digital Product and Delivery team. This is an entry level position, to assist with the implementation, configuration, testing, training and ongoing support for clinical and corporate systems and digital solutions.Covering an area from the Borders of Scotland to the North of Durham, and across North Cumbria, we are actively working with Trust services to improve digital provision.About usWe aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return, we can offer a dynamic working environment in which to build a career.DetailsDate posted02 September 2025Pay schemeAgenda for changeBandBand 4Salary£27,485 to £30,162 a year per annumContractPermanentWorking patternFull-timeReference number263-SS25-067-EWJob locationsNewcastle, Sunderland or CarlisleNewcastleNE3 3XTJob descriptionJob responsibilitiesThe successful candidate will have:
  • Educated to A-Level/ NVQ Level 3 or equivalent
  • Knowledge of some principles of change management
  • Knowledge of a range of digital solutions and systems
  • Awareness of problem resolutions processes and user experience
  • Experience in delivering customer service
  • Experience of digital configuration, testing and training would be desirable
Please find attached job description for full details.Advertising date : 2nd September 2025Closing date : 16th September 2025We welcome your application. Job descriptionJob responsibilitiesThe successful candidate will have:
  • Educated to A-Level/ NVQ Level 3 or equivalent
  • Knowledge of some principles of change management
  • Knowledge of a range of digital solutions and systems
  • Awareness of problem resolutions processes and user experience
  • Experience in delivering customer service
  • Experience of digital configuration, testing and training would be desirable
Please find attached job description for full details.Advertising date : 2nd September 2025Closing date : 16th September 2025We welcome your application.Person SpecificationEducationEssential
  • Educated to A-Level/ NVQ Level 3, or equivalent
  • Post is suitable for degree apprentices providing the subject area of the degree is relevant to the post.
  • Desire to learn and develop.
KnowledgeEssential
  • Knowledge of some principles of change management within an organisation
  • Knowledge of Microsoft applications, such as Word and Excel
  • Awareness of problem resolution processes
  • Awareness of user experience
Desirable
  • Knowledge of Project Management principles
SkillsEssential
  • Ability to understand, absorb and comply with detailed procedures.
  • Excellent interpersonal and communication skills.
  • Good analytical and problem-solving skills.
  • Must have a high standard of accuracy.
ExperienceEssential
  • Experience of delivering customer service.
Desirable
  • Experience of digital configuration, testing and training.
Person SpecificationEducationEssential
  • Educated to A-Level/ NVQ Level 3, or equivalent
  • Post is suitable for degree apprentices providing the subject area of the degree is relevant to the post.
  • Desire to learn and develop.
KnowledgeEssential
  • Knowledge of some principles of change management within an organisation
  • Knowledge of Microsoft applications, such as Word and Excel
  • Awareness of problem resolution processes
  • Awareness of user experience
Desirable
  • Knowledge of Project Management principles
SkillsEssential
  • Ability to understand, absorb and comply with detailed procedures.
  • Excellent interpersonal and communication skills.
  • Good analytical and problem-solving skills.
  • Must have a high standard of accuracy.
ExperienceEssential
  • Experience of delivering customer service.
Desirable
  • Experience of digital configuration, testing and training.

NHS