Commercial Technical Claims Handler - Buildings / Home Insurance Claims
- Mansfield, Nottinghamshire
- £27,000-35,000 per year
- Permanent
- Full-time
Hours: Full-time, Permanent, 37.5 hours per week
Location: In-personAbout the RoleThis isn’t your typical claims handling role – we’re offering an opportunity where every day brings variety, teamwork, and the chance to make a real difference. Our team works hard, supports each other, and celebrates success, all while delivering an exceptional customer journey.You’ll be the first point of contact for customers making a home insurance claim. With empathy, professionalism, and problem-solving skills, you’ll support them through what can often be a difficult time. Working closely with colleagues, clients, and trade networks, you’ll help restore properties back to homes again.Customer service is at the heart of everything we do – we treat every case individually and always aim for the highest quality standards.About YouYou thrive on challenges, problem solving, and delivering excellent customer outcomes. Building rapport comes naturally, and you’re adaptable in every situation.To succeed in this role, you’ll need:Previous experience in a technical claims handling roleStrong knowledge of building defect diagnosis, construction, HSE & CDM regulationsExcellent communication and negotiation skillsHigh attention to detail and the ability to challenge and validate scopesCert CII or Cert CILA (advantageous but not essential)What You’ll Be DoingManaging a portfolio of commercial property claims within delegated authorityValidating and assessing insurers’ liability for claims up to £50KBuilding accurate scopes for commercial building repairs, ensuring CDM complianceIdentifying fraud/recovery opportunities and delivering accurate declinature decisionsCollaborating with insurers, brokers, loss adjusters, suppliers, and customersProviding clear written and verbal communication throughout the claim processCoaching and mentoring junior team membersManaging complaints in line with client processesIdentifying opportunities for continuous improvementDesirable SkillsCert CII / Dip CII qualificationRICS or equivalent qualificationExperience with commercial property dilapidation and reinstatement projectsFamiliarity with industry scoping systems (e.g. Xactware, Cotality)Working HoursMonday to Friday, 8am – 6pm (shift pattern)Saturday mornings on a rota basis (9am – 1pm)Full-time, 37.5 hours per weekRewards & Benefits£27,000 – £35,000 per year (DOE)22 days’ holiday plus bank holidaysBirthday holidayFlexible working hoursPerformance-related bonus schemeOpportunities for subsidised professional qualificationsCompany pensionEmployee discountCasual dressCompany events & socialsOn-site parkingIf you’re experienced in technical claims handling with a background in buildings and construction, and you’re looking for a rewarding role where your expertise makes a difference, we’d love to hear from you.MAN1