Customer Service
- Rossendale, Lancashire
- £12.27-12.67 per hour
- Contract
- Full-time
Location: Rossendale (on-site)
Pay: £12.27 – £12.67 per hour | Double time on Bank Holidays
Contract: Temporary to PermanentAre you passionate about helping others and making a real difference in your community?
We are working with a valued NHS partner in Rossendale who is looking for dedicated individuals with previous customer service experience to join their growing team.These are on-site roles, offering structured shift patterns to suit different schedules. In return, you’ll be part of a fantastic organisation that truly values its people and works around family commitments where possible.The RolesEmergency Call HandlerAnswering calls from members of the publicRecording information accurately and efficientlyResponding with the correct support and escalationShifts available:5:00pm – 12:00am or 5:00pm – 11:00pm (4 on / 4 off rolling rota)12:30pm – 8:30pm (4 on / 4 off rolling rota)Equipment Line Support / Customer Service AdvisorSpeaking with prescribers and community care teamsIdentifying equipment issues and coordinating a fast responseArranging technicians to attend and resolve problems quicklyShifts available:8:00am – 5:00pm9:00am – 6:00pm10:00am – 7:00pm (fixed hours)What’s in it for you?£12.27 – £12.67 per hourDouble time on Bank HolidaysVaried and interesting work – no two days are the sameTemporary to permanent opportunitiesBe part of a team that makes a difference every single dayRequirementsPrevious customer service experience (face-to-face or telephone-based)Strong communication and problem-solving skillsFlexibility to work the shift patterns aboveWillingness to undergo a DBS check (certificate required)If you have strong communication skills, enjoy problem-solving, and want to support your local community, we would love to hear from you.To apply, please send your CV to or call 01204 913998 for a confidential chat