Customer Service Advisor
- Rossendale, Lancashire
- £12.67 per hour
- Contract
- Full-time
🕊️ Make a real difference when it matters mostAre you calm under pressure, a great listener, and motivated by helping others? We’re looking for caring and reliable individuals to join a small, friendly contact centre in Rossendale as Night Customer Service Advisors—providing critical support to people in moments of crisis.You’ll be the reassuring voice on the other end of the line for vulnerable individuals, including the elderly and those with health concerns, who need swift and compassionate help—sometimes in life-threatening situations.💬 What You’ll DoRespond promptly to inbound calls, using a structured script to assess and triage each situationSupport people experiencing falls, emergency alarms, or medical concernsContact emergency services when needed and provide clear, calm instructionsUse the TEC (Technology Enabled Care) system to monitor and action alertsRecord accurate case notes and escalate when necessaryWork collaboratively with internal teams to ensure seamless service🧠 What You’ll NeedA calm, empathetic telephone manner—especially under pressureStrong communication and listening skillsBasic IT skills and accurate data entryResilience and professionalism during emotional or urgent situationsMinimum 1 year’s experience in a public-facing, care, or support environmentGCSEs in English & Maths (Grade C or above or equivalent)Cultural awareness and sensitivityAbility to work independently and manage time effectivelyA Standard DBS check (can be arranged)Ideal backgrounds include: NHS helplines, housing support, care services, Citizens Advice, mental health services, or TEC-based roles.🌟 What’s On Offer£12.67 per hour + holiday payFixed night shifts: 5pm – 11pm or 5pm – midnight (4 on, 4 off)A fully paid 5-week structured training programmeSupportive, close-knit team environmentPurpose-driven work with real impactOpportunities for long-term growth and developmentReady to be someone’s calm in the chaos?We’d love to hear from you.📞 Call Adele on 01204 913 998
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