Customer Service Advisor

NHS

  • Rochdale, Greater Manchester
  • £25,000 per year
  • Permanent
  • Full-time
  • 14 days ago
Please Note: The opening hours are 8am-8pm with a rotating shift pattern, 1 in 4 weekends is required (Sat & Sun 8am-1pm) which is given back in lieu. Were Looking for Caring, Confident Communicators Do you have a warm, professional telephone manner? Experience in a contact or call centre? Are you empathetic and driven to make a real difference in peoples lives? If so, wed love to hear from you. At Vista Health, we're not just a leading UK healthcare provider- we're a team on a mission to make diagnostic services fast, accessible, and affordable for everyone. Whether its MRI, CT, Ultrasound, or Endoscopy, we support patients across the private healthcare sector with expert diagnostics and world-class reporting from fully qualified radiologists. For over 10 years, we've been pioneers in making healthcare more accessible, offering self-referral diagnostic services that help thousands of patients take control of their health without the long NHS wait. From elite athletes to individuals recovering from illness or injury, were here to support every step of the journey - with compassion, speed, and care. We're also at the forefront of preventive care, with our Full Body Scanning services growing rapidly in popularity. What sets us apart? We manage the entire patient journeyfrom first enquiry to final diagnosiswith our Customer Service Advisors at the very heart of it all.Main duties of the jobAs a Vista Customer Service Advisor, you will: Be the friendly voice that supports patients from their first enquiry through to booking appointments across Vista Health and partner locations Help patients choose Vista by showcasing our fast, reliable service and trusted reputation Deliver outstanding service by turning questions into appointments with empathy and expertise Your Key Responsibilities: Handle inbound calls, live chats, and online queries efficiently and within agreed service levels Book appointments using best-practice standards and maximise clinic availability Convert self-referral opportunities into bookings, following proper procedures and maintaining accurate documentation Ask the right questions to fully understand patient needs and ensure first-time resolution Identify buying signals and engage in meaningful conversations that lead to appointments Keep calls efficient and high-quality, balancing care with productivity Maintain accurate patient records using our internal systems Communicate clearly and professionally with both patients and internal teams Ensure compliance with data protection and information governance standardsAbout usVista Health is a leading UK healthcare provider specialised in diagnostic services such as MRI, CT, Ultrasound and Endoscopy for the private healthcare sector. We offer fast assessment turnaround, expert diagnosis and world class reports from fully qualified radiologists. From our creation over 10 years ago we have focused on providing accessible and affordable services for everyone from elite sportspersons to patients who are trying to regain their health after injury or illness.Vista have been a pioneer in offering self-referral for diagnostic services directly to consumers which has enabled thousands of customers to take the next step on their healthcare journey and avoid unnecessary waiting times. We are also leading the way in services focused on prevention such as Full Body Scanning which are growing rapidly.DetailsDate posted21 August 2025Pay schemeOtherSalary£25,000 a yearContractPermanentWorking patternFull-timeReference number4368Job locationsInHealth Patient Engagement CentreSandbrook HouseROCHDALEGREATER MANCHESTEROL11 1RYJob descriptionJob responsibilitiesPlease Note: The opening hours are 8am-8pm with a rotating shift pattern, 1 in 4 weekends is required (Sat & Sun 8am-1pm) which is given back in lieu.Were Looking for Caring, Confident CommunicatorsDo you have a warm, professional telephone manner? Experience in a contact or call centre? Are you empathetic and driven to make a real difference in peoples lives? If so, wed love to hear from you.At Vista Health, we're not just a leading UK healthcare provider- we're a team on a mission to make diagnostic services fast, accessible, and affordable for everyone. Whether its MRI, CT, Ultrasound, or Endoscopy, we support patients across the private healthcare sector with expert diagnostics and world-class reporting from fully qualified radiologists.For over 10 years, we've been pioneers in making healthcare more accessible, offering self-referral diagnostic services that help thousands of patients take control of their health without the long NHS wait. From elite athletes to individuals recovering from illness or injury, were here to support every step of the journey - with compassion, speed, and care.We're also at the forefront of preventive care, with our Full Body Scanning services growing rapidly in popularity. What sets us apart? We manage the entire patient journeyfrom first enquiry to final diagnosiswith our Customer Service Advisors at the very heart of it all. As a Vista Customer Service Advisor, you will:Be the friendly voice that supports patients from their first enquiry through to booking appointments across Vista Health and partner locationsHelp patients choose Vista by showcasing our fast, reliable service and trusted reputationDeliver outstanding service by turning questions into appointments with empathy and expertise Your Key Responsibilities:Handle inbound calls, live chats, and online queries efficiently and within agreed service levelsBook appointments using best-practice standards and maximise clinic availabilityConvert self-referral opportunities into bookings, following proper procedures and maintaining accurate documentationAsk the right questions to fully understand patient needs and ensure first-time resolutionIdentify buying signals and engage in meaningful conversations that lead to appointmentsKeep calls efficient and high-quality, balancing care with productivityMaintain accurate patient records using our internal systemsCommunicate clearly and professionally with both patients and internal teamsEnsure compliance with data protection and information governance standards Job descriptionJob responsibilitiesPlease Note: The opening hours are 8am-8pm with a rotating shift pattern, 1 in 4 weekends is required (Sat & Sun 8am-1pm) which is given back in lieu.Were Looking for Caring, Confident CommunicatorsDo you have a warm, professional telephone manner? Experience in a contact or call centre? Are you empathetic and driven to make a real difference in peoples lives? If so, wed love to hear from you.At Vista Health, we're not just a leading UK healthcare provider- we're a team on a mission to make diagnostic services fast, accessible, and affordable for everyone. Whether its MRI, CT, Ultrasound, or Endoscopy, we support patients across the private healthcare sector with expert diagnostics and world-class reporting from fully qualified radiologists.For over 10 years, we've been pioneers in making healthcare more accessible, offering self-referral diagnostic services that help thousands of patients take control of their health without the long NHS wait. From elite athletes to individuals recovering from illness or injury, were here to support every step of the journey - with compassion, speed, and care.We're also at the forefront of preventive care, with our Full Body Scanning services growing rapidly in popularity. What sets us apart? We manage the entire patient journeyfrom first enquiry to final diagnosiswith our Customer Service Advisors at the very heart of it all. As a Vista Customer Service Advisor, you will:Be the friendly voice that supports patients from their first enquiry through to booking appointments across Vista Health and partner locationsHelp patients choose Vista by showcasing our fast, reliable service and trusted reputationDeliver outstanding service by turning questions into appointments with empathy and expertise Your Key Responsibilities:Handle inbound calls, live chats, and online queries efficiently and within agreed service levelsBook appointments using best-practice standards and maximise clinic availabilityConvert self-referral opportunities into bookings, following proper procedures and maintaining accurate documentationAsk the right questions to fully understand patient needs and ensure first-time resolutionIdentify buying signals and engage in meaningful conversations that lead to appointmentsKeep calls efficient and high-quality, balancing care with productivityMaintain accurate patient records using our internal systemsCommunicate clearly and professionally with both patients and internal teamsEnsure compliance with data protection and information governance standardsPerson SpecificationQualificationsEssential
  • Please see JD
Desirable
  • Please see JD
ExperienceEssential
  • Please see JD
Desirable
  • Please see JD
Additional CriteriaEssential
  • Please see JD
Desirable
  • Please see JD
Person SpecificationQualificationsEssential
  • Please see JD
Desirable
  • Please see JD
ExperienceEssential
  • Please see JD
Desirable
  • Please see JD
Additional CriteriaEssential
  • Please see JD
Desirable
  • Please see JD

NHS