Care Navigator/Receptionist

NHS

  • Harwich, Essex
  • Contract
  • Full-time
  • 8 hours ago
Mayflower Medical Centre in Harwich, has an opportunity for an enthusiastic and proactive receptionist to join our team on a part or full-time basis. Hours and days will be discussed at interview. The role will be offered on a fixed term contract.The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.Main duties of the job
  • Greeting and directing all patients.
  • Making appointments.
  • Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
  • Advising patients of practice procedures.
  • Registering new patients.
  • Accurately maintaining patient database and records, photocopying, filing and scanning.
About usWe are a friendly, well-organised training practice looking after 17,600 patients in an impressive purpose-built GP surgery, located within a community hospital in the seaside town of Harwich in Essex.DetailsDate posted03 September 2025Pay schemeOtherSalaryDepending on experienceContractFixed termDuration18 monthsWorking patternFull-time, Part-timeReference number28932Job locations419 Main RoadDovercourtHarwichEssexCO12 4EXJob descriptionJob responsibilitiesIf you would like to find out more information about this role, please do not hesitate to get in contact with us. Job descriptionJob responsibilitiesIf you would like to find out more information about this role, please do not hesitate to get in contact with us.Person SpecificationExperienceEssential
  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Ability to work as part of a team.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Desirable
  • Previous medical or healthcare receptionist experience is desirable.
Person SpecificationExperienceEssential
  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Ability to work as part of a team.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Desirable
  • Previous medical or healthcare receptionist experience is desirable.

NHS