Receptionist / Care Navigator

NHS

  • Ipswich, Suffolk
  • Permanent
  • Part-time
  • 4 days ago
Felixstowe Road Medical Practice has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 19.5 hours per week on 3 days as follows.
  • Tuesday 08.00am - 13.00pm
  • Wednesday 08.00am - 13.00pm
  • Friday 08.00am - 18.30pm
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.Main duties of the job
  • Greeting and directing all patients.
  • Making appointments.
  • Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
  • Advising patients of practice procedures.
  • Registering new patients.
  • Accurately maintaining patient database and records, photocopying, filing and scanning.
About usWe are a friendly GP practice situated over the East side of Ipswich. Our aim is to provide high quality, patient centred care, adhering to a traditional model of general practice, whilst recognising the need to evolve and respond to the new challenges in health and social care.We have just over 10,200 patients supported by a team of 7 GPs, 4 practice nurses and 2 healthcare assistants along side various PCN staff that are working for the practice. We are a training practice and currently have 4 GP registrars training at the practice.Benefits include:
  • NHS pension scheme
  • Uniform provided
  • On site parking
DetailsDate posted28 August 2025Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternPart-timeReference number28912Job locations235 Felixstowe RdIpswichSuffolkIP3 9BNJob descriptionJob responsibilitiesIf you would like to find out more information about this role, please see the attached job specification. Job descriptionJob responsibilitiesIf you would like to find out more information about this role, please see the attached job specification.Person SpecificationExperienceEssential
  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Ability to work as part of a team.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Desirable
  • Previous medical or healthcare receptionist experience is desirable but not essential.
Person SpecificationExperienceEssential
  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Ability to work as part of a team.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Desirable
  • Previous medical or healthcare receptionist experience is desirable but not essential.

NHS