Pathway Assistant

NHS

  • North West London
  • £30,546-32,207 per year
  • Permanent
  • Part-time
  • Just now
The Pathway Assistant role is an exciting opportunity to join our administration team which provides first class administration and reception services to the Division. As part of our Patient Pathway team, you will be responsible for greeting and arriving patients on reception, organising patient appointments and processing clinical correspondence in a timely manner.Main duties of the jobSuccessful candidates will have previous administration experience and either experience of working in an NHS organisation or a desire to work within a healthcare organisation. They will be able to communicate with a range of patients and colleagues and possess excellent team working, negotiation and organisation skills. Above all they will be committed to helping us deliver excellent patient care.We offer excellent development opportunities for administration staff both within the Division and across the organisation.About usUniversity College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.We provide first-class acute and specialist services across eight sites:University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)National Hospital for Neurology and NeurosurgeryRoyal National ENT and Eastman Dental HospitalsUniversity College Hospital Grafton Way BuildingRoyal London Hospital for Integrated MedicineUniversity College Hospital Macmillan Cancer CentreThe Hospital for Tropical DiseasesUniversity College Hospital at Westmoreland StreetWe are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineandpathology.Weare committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.DetailsDate posted04 September 2025Pay schemeAgenda for changeBandBand 3Salary£30,546 to £32,207 a year per annum inclusive of HCAS pro rataContractPermanentWorking patternPart-timeReference number309-UCLH-6771Job locationsUniversity College London Hospital250 Euston RoadLondonNW1 2PGJob descriptionJob responsibilitiesFor the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed applicationCome and be a part of the best NHS trust in England to work for, according to our staff*UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust*In the most recentNHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.To discover more about what makes UCLHa great placetowork, visit:Why Choose UCLH? Job descriptionJob responsibilitiesFor the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed applicationCome and be a part of the best NHS trust in England to work for, according to our staff*UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust*In the most recentNHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.To discover more about what makes UCLHa great placetowork, visit:Why Choose UCLH?Person SpecificationKnowledge and QualificationsEssential
  • Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
  • Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment.
  • Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Desirable
  • NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
ExperienceEssential
  • Experience of working in a non-routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise (acquired through experience and/or training to Vocational level 3 or equivalent).
  • Experience of working in an administrative environment, with knowledge of a comprehensive range of administrative procedures.
Desirable
  • Previous NHS experience, or experience of working in a healthcare setting.
Person SpecificationKnowledge and QualificationsEssential
  • Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
  • Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment.
  • Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Desirable
  • NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
ExperienceEssential
  • Experience of working in a non-routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise (acquired through experience and/or training to Vocational level 3 or equivalent).
  • Experience of working in an administrative environment, with knowledge of a comprehensive range of administrative procedures.
Desirable
  • Previous NHS experience, or experience of working in a healthcare setting.

NHS