Patient Pathway Assistant

NHS

  • Stanmore, Greater London
  • £29,651-31,312 per year
  • Permanent
  • Part-time
  • 8 hours ago
An exciting opportunity has arisen for a Patient Pathway Assistant in the Psychology Department at the Royal National Orthopaedic Hospital.The post holder will be responsible for providing administrative and clerical support to a busy team of clinical psychologists.We are looking for an independent, enthusiastic and well organised person to join our busy team. You must have strong interpersonal and IT skills. The successful candidate will be based within a small team, providing support for each other and ensuring continuation of service at all times.Duties will include: typing of correspondence, dealing with patient queries, recording and validating activity on PAS systems, and liaising with internal stakeholders. Good typing skills/audio essential and medical terminology an advantage.Please see the attached job description for more information.For more details contact Dr Andy Lucas, Head of Psychology via andrew.lucas3@nhs.net, or Poonam Bhaugeerutty, Service Manager via Poonam.bhaugeerutty@nhs.net .This post is 0.8 WTE to cover between Monday to Friday and the working hours are between 8am-5pm.Main duties of the jobWe are looking for an independent, enthusiastic and well organised person to join our busy team. The ideal candidate will have good interpersonal and organising skills, attention to detail, IT skills and ability to communicate across all levels. The successful candidate will be providing support to the clinical teams and ensuring continuation of service at all times.About usRNOH Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients. RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility. For more information, please access the following link: https://www.rnoh.nhs.uk/Home :: Royal National Orthopaedic HospitalThe Royal National Orthopaedic Hospital NHS Trust aims to be a world-leading orthopaedic hospital with the best patient care and staff experience in the NHS.DetailsDate posted04 September 2025Pay schemeAgenda for changeBandBand 3Salary£29,651 to £31,312 a year Per annum (pro-rata) including HCASContractPermanentWorking patternPart-timeReference number392-RNOH-1256-AJob locationsStanmoreBrockley HillStanmoreHA7 4LPJob descriptionJob responsibilitiesThis role will primarily be focused on supporting the Clinical Team within Psychology.Duties will include: topping and tailing of correspondence, chasing results, cashing up clinics, managing the Psychology inbox, fully utilising clinics, recording and validating activity on PAS systems, and liaising with internal stakeholders. Good understanding of the 18 weeks referral to treatment (RTT) standard and waiting list management experience is desirable. A good knowledge of the electronic referral system (e-RS) is an advantage but not essential.Please see attached job description for more information about this role. Job descriptionJob responsibilitiesThis role will primarily be focused on supporting the Clinical Team within Psychology.Duties will include: topping and tailing of correspondence, chasing results, cashing up clinics, managing the Psychology inbox, fully utilising clinics, recording and validating activity on PAS systems, and liaising with internal stakeholders. Good understanding of the 18 weeks referral to treatment (RTT) standard and waiting list management experience is desirable. A good knowledge of the electronic referral system (e-RS) is an advantage but not essential.Please see attached job description for more information about this role.Person SpecificationCommunication & Relationship SkillsEssential
  • Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives).
  • Able to work as part of a team, or autonomously in line with standard operating procedures.
  • Able to induct new staff into the department, demonstrating tasks to colleagues.
Knowledge, Training & ExperienceEssential
  • Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
  • Knowledge of administrative procedures, acquired through training and previous experience of working in an administrative environment.
  • Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
  • Experience of working in a nonroutine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 3 or equivalent).
  • Experience of working in a customer facing environment, with knowledge of a comprehensive range of administrative procedures.
Desirable
  • NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
  • Previous NHS experience, or experience of working in a healthcare setting.
Analytical & Judgment SkillsEssential
  • Ability to make decisions in a constantly changing environment using judgement to deal with queries or escalate where necessary.
  • Able to deal with sensitive information with tact, diplomacy and understanding.
Planning & Organisational SkillsEssential
  • Able to work independently, managing own workload and prioritising tasks.
IT skillsEssential
  • Advanced keyboard skills, and competent in the use of Microsoft Applications (Word, Excel and Outlook)
Desirable
  • Experience of using a patient record system
  • Knowledge of the Epic patient electronic health record system
Responsibility for Equality, Diversity and InclusionEssential
  • Demonstrable commitment to anti-discriminatory and inclusive behaviours and practices
Person SpecificationCommunication & Relationship SkillsEssential
  • Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives).
  • Able to work as part of a team, or autonomously in line with standard operating procedures.
  • Able to induct new staff into the department, demonstrating tasks to colleagues.
Knowledge, Training & ExperienceEssential
  • Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
  • Knowledge of administrative procedures, acquired through training and previous experience of working in an administrative environment.
  • Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
  • Experience of working in a nonroutine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 3 or equivalent).
  • Experience of working in a customer facing environment, with knowledge of a comprehensive range of administrative procedures.
Desirable
  • NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
  • Previous NHS experience, or experience of working in a healthcare setting.
Analytical & Judgment SkillsEssential
  • Ability to make decisions in a constantly changing environment using judgement to deal with queries or escalate where necessary.
  • Able to deal with sensitive information with tact, diplomacy and understanding.
Planning & Organisational SkillsEssential
  • Able to work independently, managing own workload and prioritising tasks.
IT skillsEssential
  • Advanced keyboard skills, and competent in the use of Microsoft Applications (Word, Excel and Outlook)
Desirable
  • Experience of using a patient record system
  • Knowledge of the Epic patient electronic health record system
Responsibility for Equality, Diversity and InclusionEssential
  • Demonstrable commitment to anti-discriminatory and inclusive behaviours and practices

NHS