Band 4 - Patient Pathway Navigator Amyloidosis

NHS

  • North West London
  • £33,094-36,195 per year
  • Contract
  • Full-time
  • 6 days ago
JOB PURPOSEThe post holder will support patients through their hospital care journey, providing the patient with a single named point of contact who will coordinate their care.Work as part of a team within a dedicated speciality/patient group to ensure that all administrative functions for patients from the time of GP/Secondary Care Provider referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients' journey. Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust.KEY WORKING RELATIONSHIPSThis involves working closely with all key members of the multi-disciplinary team within primary and secondary care and service users relating to the specialty they cover to ensure all patients receive a consistent and effective service.Key contacts include:ConsultantsMedical, nursing and therapy teamsDivisional and operational managersDiagnostics and imaging departmentsWard administratorsPhlebotomy and pathologyClinic reception and clinic nursesPatient navigators and clinical pathway administratorsClinical teamTeam leadersGPsOther external agencies (e.g. other hospitals, social services, police etc.)Main duties of the job1.1 Understands and follows the administrative input required to support the patient's standard clinical pathways from the time the patient is referred through to discharge.1.2 Coordinates all administrative processes for each patient's pathway to ensure it is managed smoothly and within agreed time frames.1.3 Ensure all patient demographics and contact details are kept up to date on Cerner.1.4 When accessing patient records ensure computerised tracking systems are used appropriately.1.5 Phone patients to provide instructions, reminders and information where necessary.1.6 Attend and participate in meetings relevant to the role as required.1.7 Provide patient navigation services for satellite and off site locations where required.1.8 Check with Admissions on a regular basis that patients have been added appropriately to the elective waiting list.1.9 Provide cross-cover for other patient navigators to ensure a consistent and effective administration service is maintained at all times.1 .10 Process confidential patient-sensitive documentation to and from patients, other healthcare professionals and external agencies.1 .1 1 Deal with concerns/complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt actionAbout ushe Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the topFor more information please follow linkhttps://www.royalfreelondonjobs.co.uk/DetailsDate posted29 August 2025Pay schemeAgenda for changeBandBand 4Salary£33,094 to £36,195 a year Per AnnumContractFixed termDuration12 monthsWorking patternFull-timeReference number391-RFL-7401029Job locationsRoyal Free HospitalLondonNW3 2QGJob descriptionJob responsibilitiesPlease see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Job descriptionJob responsibilitiesPlease see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.Person SpecificationEducation and professional qualifiactionsEssential
  • RSA 2 or RSA 3 word processing/typing or equivalent experience
  • Knowledge of medical terminology
  • English and Maths at GCSE level or equivalent
Desirable
  • oCourses / further study attended to demonstrate evidence of personal development
ExperienceEssential
  • Previous experience of working with the public and/or patients in a healthcare environment
  • Experience of interaction with all levels of staff
  • Experience of dealing with non-routine and complex problems
Desirable
  • Experience of managing and prioritising own workload and working to deadlines
Skills and aptitudesEssential
  • Excellent written and verbal communication skills
  • Excellent organisational skills with meticulous attention to detail
  • Understanding patient confidentiality
Desirable
  • Ability to confidently interact and share knowledge with staff at all levels
  • Proof of continuous learning and development
  • Ability to use databases
Personal qualities and attributesEssential
  • Ability to maintain excellent communication channels and good customer services
  • Maintain a high level of professionalism in manner
  • Ability to work under pressure and use own initiative to prioritise tasks
  • Proactive, forward-thinking, quick problem solving attitude
Person SpecificationEducation and professional qualifiactionsEssential
  • RSA 2 or RSA 3 word processing/typing or equivalent experience
  • Knowledge of medical terminology
  • English and Maths at GCSE level or equivalent
Desirable
  • oCourses / further study attended to demonstrate evidence of personal development
ExperienceEssential
  • Previous experience of working with the public and/or patients in a healthcare environment
  • Experience of interaction with all levels of staff
  • Experience of dealing with non-routine and complex problems
Desirable
  • Experience of managing and prioritising own workload and working to deadlines
Skills and aptitudesEssential
  • Excellent written and verbal communication skills
  • Excellent organisational skills with meticulous attention to detail
  • Understanding patient confidentiality
Desirable
  • Ability to confidently interact and share knowledge with staff at all levels
  • Proof of continuous learning and development
  • Ability to use databases
Personal qualities and attributesEssential
  • Ability to maintain excellent communication channels and good customer services
  • Maintain a high level of professionalism in manner
  • Ability to work under pressure and use own initiative to prioritise tasks
  • Proactive, forward-thinking, quick problem solving attitude

NHS