Application Support Analyst

Artis Recruitment

  • Cirencester, Gloucestershire
  • £27,000-35,000 per year
  • Permanent
  • Full-time
  • 12 days ago
Application Support Analyst required by a leading organisation in the professional services sector. This role offers the chance to play a key part in supporting and improving core IT systems, ensuring business-critical applications run smoothly.This is a fantastic opportunity for someone with previous application support experience who enjoys problem-solving, collaborating with technical teams, and making a tangible impact on system performance.Key Responsibilities:
  • Provide technical support for core line of business applications, resolving incidents and service requests within agreed timescales.
  • Monitor application health, data processing, and integrations to ensure service continuity.
  • Investigate recurring issues, conduct root cause analysis, and implement long-term solutions.
  • Maintain technical documentation, FAQs, and support procedures.
  • Collaborate with internal and external teams on release cycles, testing, and validating system updates.
About You:
  • Previous experience in an application support or technical support role.
  • Strong problem-solving and analytical skills with excellent attention to detail.
  • Confident communicator, able to engage with stakeholders at all levels.
  • Organised, methodical, and able to manage multiple priorities effectively.
  • A consultative approach with the ability to simplify technical issues for non-technical audiences.
Desirable:
  • 2+ years of relevant experience in a similar role.
  • Knowledge of the professional services sector.
  • Relevant qualifications or progression towards IT certifications.
Salary & Benefits:
  • Salary: £27,000 - £35,000 depending on experience
  • Hybrid working - 2 days per week in the Cirencester office
  • 25 days holiday plus bank holidays
  • 10% non-contributory pension scheme
  • Annual performance-related bonus (up to 10%)
  • Private health cover (optional) & health cash plan
  • Free onsite parking
  • Flexible working arrangements
  • 2 days paid leave per year for charity work
  • Professional training and development opportunities
If you are looking for the next step in your IT support career and want to join a supportive team within the professional services sector, we'd love to hear from you.

Artis Recruitment