Receptionist / Health Care Navigator

NHS

  • United Kingdom
  • Permanent
  • Full-time
  • 12 hours ago
An exciting opportunity has arisen for an enthusiastic motivated and hardworking Health Care Navigator to join the reception team at Wolseley Medical Centre. Applications are welcome from experienced receptionists who have already undergone training in care navigation. Applicants without directly relevant experience would need to be able to demonstrate exceptional communication skills and have the ability to learn new information quickly. Experience of SYSTMONE is particularly an advantage.As a Health Care Navigator, you will work as part of a multidisciplinary team of clinical and non-clinical staff to coordinate and facilitate an effective communication link with our patients and their carers, to enable appropriate and timely responses to both urgent and non urgent health care needs. The successful candidate will share our values and have the energy, skills and enthusiasm to contribute to shaping how we support our patients.The practice provides services for a diverse population, therefore it is essential that you are able to communicate sensitively and effectively with people from a variety of backgrounds and those whose first language may not be English.This listing will be closed as soon as sufficient applicants have been received.Main duties of the jobDuties will include performing reception duties, booking appointments, dealing with patients both face to face and on the telephone therefore must have excellent customer service skills and a good telephone manner. You will need the ability to record accurate and sensitive information.About usWolseley Medical Centre is a long established training and teaching practice situated in the centre of the city of Hull. We are a cohesive and supportive group of people, who enjoy working together. We are proud of the service we collectively deliver to our patient population.We offer a competitive salary, free on site car parking, good access to local transport, paid lunch break, NHS pension and private health scheme.DetailsDate posted04 September 2025Pay schemeOtherSalaryDepending on experience Exceeds National Minimum WageContractPermanentWorking patternFull-time, Part-timeReference numberA0853-25-0004Job locationsLondesborough StreetHullHU3 1DSJob descriptionJob responsibilitiesThe following are the core responsibilities of the care navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.
  • Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition
  • Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
  • Process patient requests for appointments
  • Process repeat prescription requests
  • Initiate contact with and respond to requests from patients, team members and external agencies
  • Photocopy documentation as required
  • Input data into the patients healthcare records as necessary
  • Manage all queries as necessary in an efficient manner
  • Support all clinical staff with general tasks as requested
  • Action incoming emails when necessary
  • Scan patient-related documentation and attach scanned documents to patients healthcare records
  • Complete opening and closing procedures in accordance with the duty rota
  • Maintain a clean, tidy, effective working area at all times
  • Undertake all mandatory training and induction programmes
Job descriptionJob responsibilitiesThe following are the core responsibilities of the care navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.
  • Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition
  • Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
  • Process patient requests for appointments
  • Process repeat prescription requests
  • Initiate contact with and respond to requests from patients, team members and external agencies
  • Photocopy documentation as required
  • Input data into the patients healthcare records as necessary
  • Manage all queries as necessary in an efficient manner
  • Support all clinical staff with general tasks as requested
  • Action incoming emails when necessary
  • Scan patient-related documentation and attach scanned documents to patients healthcare records
  • Complete opening and closing procedures in accordance with the duty rota
  • Maintain a clean, tidy, effective working area at all times
  • Undertake all mandatory training and induction programmes
Person SpecificationQualificationsEssential
  • Educated to GCSE level or equivalent
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Ability to follow clinical policy and procedure
Desirable
  • Active signposting or Care Navigator training qualification
  • Customer Service qualification (NVQ) or equivalent
  • Knowledge of Systmone clinical system
  • Medical Terminology
ExperienceEssential
  • Experience of working with the public
  • Experience of customer service
Desirable
  • Experience of working in a primary care environment
  • Experience of working in a healthcare setting
Personal QualitiesEssential
  • Polite and Confident
  • Flexible and cooperative
  • Motivated
  • Problem-solver with the ability to process information accurately and effectively
  • High levels of integrity and loyalty
  • Ability to work under pressure/in stressful situations
  • Able to communicate effectively and understand the needs of the patient
  • Punctual and committed to supporting the team
Person SpecificationQualificationsEssential
  • Educated to GCSE level or equivalent
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Ability to follow clinical policy and procedure
Desirable
  • Active signposting or Care Navigator training qualification
  • Customer Service qualification (NVQ) or equivalent
  • Knowledge of Systmone clinical system
  • Medical Terminology
ExperienceEssential
  • Experience of working with the public
  • Experience of customer service
Desirable
  • Experience of working in a primary care environment
  • Experience of working in a healthcare setting
Personal QualitiesEssential
  • Polite and Confident
  • Flexible and cooperative
  • Motivated
  • Problem-solver with the ability to process information accurately and effectively
  • High levels of integrity and loyalty
  • Ability to work under pressure/in stressful situations
  • Able to communicate effectively and understand the needs of the patient
  • Punctual and committed to supporting the team

NHS