Care Navigator / Medical Receptionist

NHS

  • Cheltenham, Gloucestershire
  • £12.21 per hour
  • Permanent
  • Part-time
  • 1 day ago
20 hour position:Mon 08:30 - 12:30, Tues 14:30 - 18:30, Wednesday 08:30 - 12:30, Thurs 14:30 - 18:30, Fri 14:30 - 18:30Your role is to assist in the smooth running of the practice by supporting patients, GPs and other practice staff, ensuring we meet both patient expectations and our high standards of service.We will be looking for:Excellent customer service skills and telephone mannerStrong organisational skills and effective multi-taskingConfident IT skillsA genuine passion for people's welfare with a kind and friendly dispositionA proactive and quick learnerExcellent communication skillsMain duties of the jobMAIN RESPONSIBILITIESGreeting our patients when they arrive and assisting with enquiries and check insDealing with our telephone lines to assist our patients with queries and appointment bookingsManaging emails and website enquiriesProcessing prescription requestsDaily administrative tasksAbout usOverton Park Surgeryis a thriving practice based in the heart of Cheltenham. We pride ourselves on being a good practice, responsive to patients which is shown in the comments we receive on our website and our CQC rating.We are currently looking for a friendly, professional and organised part time Care Navigator to join our excellent team at Overton Park Surgery. This is a great opportunity for somebody with a passion for customer/ patient care, who thrives in a vibrant environment.DetailsDate posted02 September 2025Pay schemeOtherSalary£12.21 an hour Increases to £12.48 after probation.ContractPermanentWorking patternPart-timeReference numberA0896-25-0001Job locationsOverton Park RoadCheltenhamGloucestershireGL50 3BPJob descriptionJob responsibilitiesTo be considered for the role you must be able to demonstrate a full awareness of the role of a GP receptionist and have excellent people skills.The successful candidate will need to have a flexible approach to work.The position is predominantly computer basedCandidates applying need to have experience of and be confident handling busy customer-facing position, be self-motivated and happy to work independently.Training will be provided which includes ongoing regular trainingDue to the nature of the role, appointment is dependent on the results of an enhanced DBS check.Please visit the surgery website for more information about the practice and to familiarise yourself with the services we provide to our patients. www.overtonparksurgery.comPrevious applicants need not apply. Job descriptionJob responsibilitiesTo be considered for the role you must be able to demonstrate a full awareness of the role of a GP receptionist and have excellent people skills.The successful candidate will need to have a flexible approach to work.The position is predominantly computer basedCandidates applying need to have experience of and be confident handling busy customer-facing position, be self-motivated and happy to work independently.Training will be provided which includes ongoing regular trainingDue to the nature of the role, appointment is dependent on the results of an enhanced DBS check.Please visit the surgery website for more information about the practice and to familiarise yourself with the services we provide to our patients. www.overtonparksurgery.comPrevious applicants need not apply.Person SpecificationQualificationsEssential
  • Educated to GCSE level or equivalent.
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Competent in the use of Office and Outlook
  • Effective time management (planning & organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving skills
  • Ability to follow policies and procedures
  • Polite and confident
  • Ability to work under pressure
  • Sensitive and empathetic in distressing situations
Desirable
  • Grades C / 4 or above in English and Maths
  • AMSPAR Receptionists Qualification
  • NVQ level 2 in Health & Social Care
  • Experience of admin duties
Other requirementsEssential
  • Flexibility to provide shift cover for colleagues
  • DBS check
ExperienceEssential
  • Experience of working with the general public.
Desirable
  • TPP systmone experience
  • Experience of working in a health care setting
Person SpecificationQualificationsEssential
  • Educated to GCSE level or equivalent.
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Competent in the use of Office and Outlook
  • Effective time management (planning & organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving skills
  • Ability to follow policies and procedures
  • Polite and confident
  • Ability to work under pressure
  • Sensitive and empathetic in distressing situations
Desirable
  • Grades C / 4 or above in English and Maths
  • AMSPAR Receptionists Qualification
  • NVQ level 2 in Health & Social Care
  • Experience of admin duties
Other requirementsEssential
  • Flexibility to provide shift cover for colleagues
  • DBS check
ExperienceEssential
  • Experience of working with the general public.
Desirable
  • TPP systmone experience
  • Experience of working in a health care setting

NHS