Senior Sales Coordinator
- Mitcham, Greater London
- £28,000 per year
- Permanent
- Full-time
💰 £28,000 per annum
🚀 Immediate start availableAbout the RoleOur client is seeking a highly organised and proactive Senior Sales Coordinator to join their growing team. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about delivering excellent customer service.While the role is currently based in Mitcham, candidates must be able to commute to both Mitcham and Whyteleafe, as the business is likely relocating to Whyteleafe in January 2026. Ideally, you'll be located near Whyteleafe or Junction 6 of the M25 to make the transition smooth.The sales team may be moving to a hybrid working model, but this is not yet confirmed, so candidates should be comfortable with an office-based role for now.Key Responsibilities
- Manage complex customer inquiries and complaints, ensuring timely resolution.
- Support the sales team with processing large, custom, or complex orders.
- Liaise with logistics and operations to ensure smooth delivery of products.
- Monitor inventory levels and coordinate with supply chain teams.
- Maintain accurate sales documentation and CRM records.
- Analyse and improve internal sales processes for greater efficiency.
- Mentor and train junior sales coordinators to enhance team performance.
- Collaborate with internal departments to meet customer expectations.
- Strong understanding of sales coordination and business operations.
- Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).
- Familiarity with CRM systems and sales tracking tools.
- Knowledge of company structures and business requirements.
- Punctual, reliable, and committed to delivering high-quality work.
- Proactive and responsive to both client and team needs.
- Strong communicator across verbal, written, and digital channels.
- Creative thinker with a solutions-focused mindset.
- Works with integrity, professionalism, and a customer-first attitude.
- Collaborative team player who takes initiative and ownership.
- Highly organised with excellent time management.
- Calm under pressure and able to prioritise effectively.
- Strong attention to detail and accuracy.
- Approachable, flexible, and enthusiastic.
- Confident in stakeholder communication at all levels.
- Smart, articulate, and professional in appearance and conduct.
- ⏱ Complex order resolution: 90% resolved within 24 hours
- 📞 Customer complaint resolution: 95% success rate
- 🤝 Sales team support: 98% completion rate for order assistance
- 🌟 Customer satisfaction: Minimum score of 4.7/5