People Operations Lead (UK)
- London
- Permanent
- Full-time
- UK People Operations Support & Employee Experience
- Serve as the key point of contact for escalated or complex People Operations queries the UK, working closely with the India People Operations team.
- Provide local context and compliance input for People Operations processes globally.
- Collaborate on global process improvement initiatives and help ensure applicability and adoption.
- People Projects & Process Improvements
- Drive operational people projects (e.g., onboarding enhancements, systems rollouts, policy updates).
- Maintain and regularly update all HR policies and ensure accessibility for employees.
- Identify and implement process improvements to improve employee experience and operational efficiency.
- Work closely with the People and Talent Partners to understand their workflows and challenges, identifying opportunities for automation, optimisation, and operational scalability.
- Monitor and analyse people data and metrics - delivering insights on benefits utilisation and employee feedback to enable relevant reviews and changes and compliance KPIs to support business decisions.
- Benefits Management
- Lead the delivery and administration of our UK benefits programmes (e.g., pensions, healthcare, life assurance).
- Manage vendor relationships to ensure smooth enrolment, renewals, and issue resolution.
- Act as UK liaison for complex or sensitive escalations related to payroll and benefits
- Collaborate with the broader People team to review and evolve the benefits offering based on employee feedback and market benchmarking.
- Support the UK People Partnering team during annual renewals or changes to benefits programmes, including communication and documentation.
- Employee Communications
- Manage and execute UK-specific people comms (e.g., policy changes, benefit updates, compliance notices).
- Ensure communications are timely, clear, and aligned with our tone of voice.
- Support broader engagement campaigns and initiatives across the People function.
- Regulatory Support & Compliance
- Ensure compliance with regulatory frameworks, including SM&CR, regulatory reporting, while staying up to date on industry changes.
- Ensure UK-specific SOPs and policy documents are kept up-to-date in line with changing legal and compliance requirements with support from the global team
- Manage Global Mobility and Visa processes and compliance activities for employees across the UK.
- Proven experience in a People Ops, HR Operations, or similar role, ideally in a regulated environment.
- Strong knowledge of UK payroll, benefits, and employment law.
- Excellent attention to detail and commitment to accuracy.
- Clear communicator, able to simplify complex topics in written and verbal comms.
- Project management experience - from planning through to execution.
- Knowledgeable in HR compliance and best practices, particularly in regulated environments.
- Comfortable working with HRIS platforms,HiBob is a plus, automation tools, and data dashboards to identify insights and drive process optimisation.
- Experience in change management - able to guide teams through operational, cultural, or regulatory change with empathy and clarity.
- Demonstrated experience managing employee immigration and mobility processes in the UK, including handling work visas, compliance requirements, and cross-border relocation support.
- Equity. We want people to have a stake in the business so that all our interests are aligned.
- 25 days holiday
- Personalized benefits - opt-in to what matters to you
- Subsidised Private Medical Insurance with Bupa
- Enhanced maternity and paternity leave
- Wellbeing and social events
- In-house Barista Bar in London office
- Support causes that matter to you - Volunteering time off
- Salary sacrifice schemes (Cycle to work, nursery, gym, electric car scheme)