Management Assistant-GP Surgery

NHS

  • Ilford, Greater London
  • Permanent
  • Part-time
  • 5 days ago
We are looking for an excellent all-rounder to join our team as an Assistant to the Practice Manager, providing essential support to the Practice Manager, GP Partners, and the wider practice team.This is an exciting and rewarding role that sits at the heart of NHS General Practice, playing a key part in ensuring a high-quality experience for our patients and the efficient day-to-day operation of the surgery.As part of the management team, you will work closely with the Practice Manager and Partners to help oversee practice operations, implement procedures, support staff, and contribute to service improvements. You will be actively involved in both administrative and operational tasks and play a vital role in maintaining a supportive, well-organised, and patient-centred environment.We are seeking someone who is proactive, reliable, IT literate, and confident in communication with strong organisational skills and the ability to handle multiple tasks in a busy GP practice setting. Previous experience in a supervisory role within a GP Practice (Emis experience preferred)Main duties of the jobYou will support the Practice Manager across a wide range of operational, administrative, and compliance tasks to ensure the smooth and efficient running of the surgery. This includes coordinating meetings, maintaining practice policies and registers, supporting recruitment and staff development processes, overseeing patient feedback and communication, and ensuring compliance with health and safety standards. You will also play a key role in supporting the reception/admin teams, leading on internal communications (e.g., newsletters, PPG meetings), and deputising for the Practice Manager in their absence.About usWe are a forward-thinking GP practice based in a diverse and vibrant area of London. Caring for a patient population of over 6,000, we are proud to offer a full range of high-quality primary care services, delivered with compassion and efficiency.According to the latest GP Patient Survey, we are recognised as one of the most recommended practices in our area, something we are truly proud of.Our team is made up of dedicated professionals who not only prioritise excellent patient care but also support and look out for one another. We foster a friendly, inclusive, and collaborative working environment, with a strong emphasis on continuous learning and shared success.DetailsDate posted28 August 2025Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternPart-timeReference numberA1783-25-0002Job locations737A Cranbrook RoadIlfordEssexIG2 6RJJob descriptionJob responsibilitiesJob Description summarySupervision and management of administration and secretarial teams, including HR direct line managerComplaints liaison and management whole processI.T. leadershipProvide high level administrative support to the PracticeDay to day premises managementDay to day operational support of the work of the PracticeExcellent communication with the Practice Manager and the Practice team as required on a daily basis Job descriptionJob responsibilitiesJob Description summarySupervision and management of administration and secretarial teams, including HR direct line managerComplaints liaison and management whole processI.T. leadershipProvide high level administrative support to the PracticeDay to day premises managementDay to day operational support of the work of the PracticeExcellent communication with the Practice Manager and the Practice team as required on a daily basisPerson SpecificationQualificationsEssential
  • Educated to Advance level or Practice Management diploma or ILM level 3 or 5 or equivalent level of experience
  • Evidence of Continual Professional Development
Desirable
  • Practice Management diploma
Experience Working in a GP SurgeryEssential
  • Experience Working in a GP Surgery
  • practical experience in a busy primary care environment, supporting both clinical and administrative teams.
  • Assist with patient enquiries, appointment booking, and maintaining accurate medical records.
  • Support clinicians with the smooth running of clinics, ensuring patient flow and confidentiality.
  • Familiar with NHS systems, safeguarding procedures, and health & safety requirements.
  • Develop strong communication and organisational skills while working with a multidisciplinary team.
Person SpecificationQualificationsEssential
  • Educated to Advance level or Practice Management diploma or ILM level 3 or 5 or equivalent level of experience
  • Evidence of Continual Professional Development
Desirable
  • Practice Management diploma
Experience Working in a GP SurgeryEssential
  • Experience Working in a GP Surgery
  • practical experience in a busy primary care environment, supporting both clinical and administrative teams.
  • Assist with patient enquiries, appointment booking, and maintaining accurate medical records.
  • Support clinicians with the smooth running of clinics, ensuring patient flow and confidentiality.
  • Familiar with NHS systems, safeguarding procedures, and health & safety requirements.
  • Develop strong communication and organisational skills while working with a multidisciplinary team.

NHS