As a member of our GP Surgery in Lewisham the successful applicant will help deliver admin and reception services in order to support high standards of patient care.They will be responsible for the general administrative and reception functions within the Practice.This role is part time and is offered at 24 hours a week. The work pattern is as follows -Monday 11am to 6:30pm (includes 30 minute unpaid lunch break)Tuesday 8am to 3:30pm (includes 30 minute unpaid lunch break)Thursday 1:30pm to 6:30pmFriday 1pm to 6:30pmPrevious applicants need not applyMain duties of the jobTo answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times regarding patients and staff.Booking, cancelling, amending patients appointments using EMIS web clinical software.Manning the practices email inbox.To maintain a good rapport/relationship between internal and external customers of the Practice at all times.To have an overview of the demands and workflow of the Practice during the working day.To book/cancel and amend patients appointments using the clinical system.Ensure the waiting area/reception front desk is kept tidy and keep forms and patient information stocked up where possible.About usLee Road Surgery is a 12,500 patient-list sized, well-established, highly-successful, training practice based in the heart of leafy Blackheath, within 15 minutes of central London. We pride ourselves on being a friendly, organised and family-orientated surgery, gaining excellent patient feedback and 100% QOF achievement.DetailsDate posted27 August 2025Pay schemeOtherSalary£12.21 an hourContractPermanentWorking patternPart-timeReference numberA0151-25-0001Job locations20 Lee RoadLondonSE3 9RTJob descriptionJob responsibilitiesTo answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times regarding patients and staff.Booking - cancelling, amending patients appointments using EMIS web clinical softwareManning the practices email inboxTo maintain a good rapport/relationship between internal and external customers of the Practice at all times.To have an overview of the demands and workflow of the Practice during the working day.To book - cancel and amend patients appointments using the clinical systemEnsure the waiting area - reception front desk is kept tidy and keep forms and patient information stocked up where possible.Arranging appointments for patients reviews as part of QOF managementRegister new patients living within our catchment areaDealing with internal and external postPatient engagement proactively inform patients of benefits for signing up to the online services where patients can book appointments - order repeat prescription and view their medical record.Effectively signpost patients to services appropriate to their needsScanning and action the clinical correspondence as per GP instructions into the patients medical recordsTo follow up referrals to the relevant hospital departments as requested by clinical staff and accurately document the receipt in patients records.Request the repeat prescriptions received in person, email and fax via medicine management in EMIS.Filing prescriptions actioned by the GPTo be flexible to cover shifts in the event of staff holidays and sickness at short notice is essential. Job descriptionJob responsibilitiesTo answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times regarding patients and staff.Booking - cancelling, amending patients appointments using EMIS web clinical softwareManning the practices email inboxTo maintain a good rapport/relationship between internal and external customers of the Practice at all times.To have an overview of the demands and workflow of the Practice during the working day.To book - cancel and amend patients appointments using the clinical systemEnsure the waiting area - reception front desk is kept tidy and keep forms and patient information stocked up where possible.Arranging appointments for patients reviews as part of QOF managementRegister new patients living within our catchment areaDealing with internal and external postPatient engagement proactively inform patients of benefits for signing up to the online services where patients can book appointments - order repeat prescription and view their medical record.Effectively signpost patients to services appropriate to their needsScanning and action the clinical correspondence as per GP instructions into the patients medical recordsTo follow up referrals to the relevant hospital departments as requested by clinical staff and accurately document the receipt in patients records.Request the repeat prescriptions received in person, email and fax via medicine management in EMIS.Filing prescriptions actioned by the GPTo be flexible to cover shifts in the event of staff holidays and sickness at short notice is essential.Person SpecificationExperienceEssential
Experienced in providing information and advice to patients/relatives.
The ability to exercise judgement when dealing with patient enquiries /problems.
Excellent Computer Skills.
Knowledge of EMIS web clinical system
The ability to manage own workload and act independently.
Excellent communication and interpersonal skills.
High degree of accuracy with regard to patient correspondence and filing.
Sensitivity and empathy with people from different backgrounds.
Good standard of literacy and numeracy.
Ability to work without close supervision.
The ability to work to a professional standard
Flexibility and excellent time management is an essential requirement
Desirable
Previous administration/receptionist experience in a similar setting and ideally in a GP Practice or health care setting would be advantageous to your application.
Person SpecificationExperienceEssential
Experienced in providing information and advice to patients/relatives.
The ability to exercise judgement when dealing with patient enquiries /problems.
Excellent Computer Skills.
Knowledge of EMIS web clinical system
The ability to manage own workload and act independently.
Excellent communication and interpersonal skills.
High degree of accuracy with regard to patient correspondence and filing.
Sensitivity and empathy with people from different backgrounds.
Good standard of literacy and numeracy.
Ability to work without close supervision.
The ability to work to a professional standard
Flexibility and excellent time management is an essential requirement
Desirable
Previous administration/receptionist experience in a similar setting and ideally in a GP Practice or health care setting would be advantageous to your application.
