Automotive Technical Solutions Specialist
- Walsall
- Permanent
- Full-time
- Are you a motor vehicle expert with proven experience in independent garages, main dealerships or roadside breakdown services?
- Are you confident in diagnosing complex vehicle faults using OEM diagnostic tools, fault codes, wiring diagrams and technical manuals?
- Are you quick thinking and able to provide accurate technical guidance to colleagues and customers in high-pressure situations?
- Are you a problem solver with an extensive knowledge of modern vehicle systems, including electrical, mechanical and hybrid technologies?
- Are you passionate about helping others by sharing your technical expertise rather than working hands-on with vehicles?
- Are you customer-focused, with a track record of delivering exceptional service and clear communication in challenging situations?
- Are you adaptable and comfortable using technology to support remote diagnostics and technical solutions?
- Are you looking for a role that values your experience and allows you to make a real difference without the physical demands of workshop or roadside work?
- Deliver expert mechanical and technical solutions via multiple communication channels
- Use your diagnostic toolkit to influence roadside deployment decisions and optimise job outcomes
- Provide live, dynamic diagnostic assistance to roadside teams-helping mechanics and patrols achieve first-time fixes
- Support contact centre teams with remote mechanical resolutions to reduce unnecessary attendances
- Maintain and enhance the RAC's technical knowledge base with your mechanic's perspective
- Occasionally support at roadside or other office locations when needed
- NVQ Level 3 in Motor Vehicle Engineering (essential)
- Master Technician qualification or equivalent experience (desired)
- High-voltage EV systems qualification (desired)
- Proven experience in vehicle diagnostics, fault finding and repair ideally in a workshop or roadside setting
- Familiarity with OEM diagnostic tools and software used by mechanics and technicians
- Strong communication skills and a methodical, problem-solving approach
- Understanding of roadside operations and deployment systems (Desired)
- A proactive mindset and ability to adapt quickly in a fast-paced, mechanic-led environment
- 4 on, 4 off shift pattern between the core hours of 7am-9pm. As the RAC operates 24/7 to support our customers, there may be occasions where we ask for flexibility to provide support outside of these core hours during periods of exceptional demand.
- RAC Group Personal Pension scheme-up to 6.5% employer contribution
- £43,000.00 + an annual performance bonus tied to company EBITDA performance, giving you the chance to share in the success you help create
- Life Assurance Cover: 2x basic salary (4x for pension scheme members), with flexible options
- 24/7 confidential personal support service for you and your household
- Car salary sacrifice scheme after 12 months-including electric vehicle options
- Free RAC Ultimate Complete Breakdown Service from day one
- Access to Orange Savings-discounts on retailers, supermarkets, holidays, tech, and more