
Global Account Sourcing Manager
- London
- Permanent
- Full-time
- Responsible for management and performance of all strategic sourcing and procurement activities for specific client requirements across all Facilities Management (FM) service lines; represent JLL S&P in client meetings/forums ensuring relevant inputs are available
- Accountable for implementation of S&P Strategic procurement planning, RFP management, bid analysis and recommendations, liaison with client governance teams for contract management, approvals, risk management, compliance and reporting
- Manage account resources ensuring required scope of FM services procurement through coordination with Account Managers, Facilities Managers, Operations Teams and client contacts
- Ensure all supplier details/files are complete and updated; actively monitor/document contract changes; manage framework relationships with JLL preferred suppliers with Category Management Team support
- Provide performance reporting (KPIs, strategic sourcing activity, supplier performance management, contract management) on monthly/quarterly basis using procurement platform (Jaggaer)
- Support transformation activities including audits, reports and actions; develop Supply Chain to meet business/client needs, strengthening capabilities for partnership and B2B opportunities
- Develop and deliver training on JLL S&P Strategic Sourcing activities; ensure understanding of tools, systems, regulations, and country/regional practices
- Ensure policies/procedures relate to appropriate country operations, reviewed annually; ensure S&P Strategic Sourcing managers develop/implement regional Sourcing plans
- Ensure suppliers are qualified and onboarded per JLL process satisfying compliance/risk management requirements
- Provide S&P Transitional Support including site visits, supplier onboarding and Account Transitions activities
- Maintain/manage sustainability and D&I strategy supported by JLL S&P Sustainability lead
- Organisational awareness and strategic thinking, leadership, people management, project/finance/resource management
- Excellent communication, negotiation and influencing skills; strong analytical, financial and commercial skills
- Strong written/verbal English language skills; excellent PC skills, proficient in Microsoft Office; additional language preferred
- Proven track record in similar Facilities Management sourcing/procurement position
- Deep understanding of Integrated Facilities Management (IFM) services including hard FM (HVAC, electrical, plumbing, building maintenance) and soft FM (cleaning, security, catering, landscaping)
- Extensive knowledge of FM supplier environment, service delivery models, and performance management frameworks
- Experience with FM service contracts, SLAs, KPIs and performance measurement in facilities management context
- Understanding of FM technology, building management systems, and smart building solutions procurement
- Sourcing procedures and protocols – particularly for services contracts; experience working with suppliers across EMEA region
- Development of EMEA strategic relationships with multi-national suppliers
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