Norwegian Speaking Customer Service AdvisorContract: PermanentSalary: £27,000 + Performance BonusLocation: Newport (Hybrid Working Available)Start Date: ASAP Are you a fluent Norwegian speaker with a passion for customer service? This is a great opportunity to join a dynamic and growing international organisation in a key support role.You'll be part of a supportive, multilingual team that delivers high-quality customer service and claims support. Full training will be provided, and you'll benefit from clear development pathways and strong employee benefits. Key Responsibilities: Responding to customer queries in both Norwegian and English via phone and emailSupporting the full lifecycle of claims, from information gathering to resolutionMaintaining accurate customer records and case notes in the systemProviding clear, empathetic, and professional communication at all timesLiaising with other departments to ensure smooth and timely customer supportHandling complaints in line with company policy Candidate Requirements: Fluency in both Norwegian and English (spoken and written)Strong customer service skills with a desire to deliver excellent experiencesAbility to manage multiple tasks with accuracy and attention to detailConfident communication and problem-solving skillsPrevious experience in customer service or claims handling is an advantage, but not essentialProactive, team-oriented approach with a willingness to learn Benefits Include: £27,000 base salary + performance-related bonus25 days' annual leave (plus the option to buy/sell additional days)5% matched pension schemePrivate medical insurance and life coverEmployee assistance programmeComprehensive training and career development supportInclusive, international working environmentWellbeing initiatives and regular team events If you're looking for a role where you can apply your language skills, grow professionally, and be part of a collaborative team, we'd love to hear from you.
