Norwegian Speaking Customer Service Advisor

Euro London Appointments

  • Newport
  • £27,000 per year
  • Permanent
  • Full-time
  • 27 days ago
Norwegian Speaking Customer Service AdvisorContract: PermanentSalary: £27,000 + Performance BonusLocation: Newport (Hybrid Working Available)Start Date: ASAPAre you a fluent Norwegian speaker with a passion for customer service? This is a great opportunity to join a dynamic and growing international organisation in a key support role.You’ll be part of a supportive, multilingual team that delivers high-quality customer service and claims support. Full training will be provided, and you'll benefit from clear development pathways and strong employee benefits.Key Responsibilities:
  • Responding to customer queries in both Norwegian and English via phone and email
  • Supporting the full lifecycle of claims, from information gathering to resolution
  • Maintaining accurate customer records and case notes in the system
  • Providing clear, empathetic, and professional communication at all times
  • Liaising with other departments to ensure smooth and timely customer support
  • Handling complaints in line with company policy
Candidate Requirements:
  • Fluency in both Norwegian and English (spoken and written)
  • Strong customer service skills with a desire to deliver excellent experiences
  • Ability to manage multiple tasks with accuracy and attention to detail
  • Confident communication and problem-solving skills
  • Previous experience in customer service or claims handling is an advantage, but not essential
  • Proactive, team-oriented approach with a willingness to learn
Benefits Include:
  • £27,000 base salary + performance-related bonus
  • 25 days’ annual leave (plus the option to buy/sell additional days)
  • 5% matched pension scheme
  • Private medical insurance and life cover
  • Employee assistance programme
  • Comprehensive training and career development support
  • Inclusive, international working environment
  • Wellbeing initiatives and regular team events
If you're looking for a role where you can apply your language skills, grow professionally, and be part of a collaborative team, we'd love to hear from you.

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