We are looking for an experienced medical receptionist to join our team at Hollyoaks Medical Centre.We require a receptionist with a good understanding of EMIS WEB and proven experience of working in a fast paced environment. The ideal candidate will be highly motivated and able to work under pressure to meet deadlines.Main duties of the jobWe require a receptionist with a good understanding of EMIS WEB. The ideal candidate will be highly motivated and able to work under pressure to meet deadlines. You will need to be a confident, loyal, hard-working, team player with excellent communication skills and a can-do approach to your work.About usHollyoaks Medical Centre is a friendly practice of 4,500 patients. The practice team works to high standards at all times in a fast friendly paced atmosphere.DetailsDate posted03 September 2025Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternPart-timeReference numberA3050-SEP25-0001Job locations229 Station RoadBirminghamB47 6ETJob descriptionJob responsibilitiesReception/ Administration duties:Providing the first point of contact to patients and other visitors to enable access to appropriate services in a professional and courteous manner.To have a thorough knowledge and work in accordance ofpractice policies and procedures.Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.Liaise with local hospitals and other agencies as appropriate.Receive telephone calls and enter them onto triage list as appropriate, ensuring accurate information is recorded to enable the clinical team to deal with patient queries effectively.Give results of investigations/tests, i.e. blood, urine, etc. to patientsRegistration of new patients and updating patients' records as required.Deal with all general inquiries, explain procedures, and make new and follow-up appointments.To Provide support for clinicians to enable the effective day-to-day running of the practice.To undertake any other tasks allocated by doctors /managers.Repeat Prescriptions:To have a thorough knowledge of the repeat prescription proceduresAction repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.To deal with queries relating to repeat prescriptions Job descriptionJob responsibilitiesReception/ Administration duties:Providing the first point of contact to patients and other visitors to enable access to appropriate services in a professional and courteous manner.To have a thorough knowledge and work in accordance ofpractice policies and procedures.Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.Liaise with local hospitals and other agencies as appropriate.Receive telephone calls and enter them onto triage list as appropriate, ensuring accurate information is recorded to enable the clinical team to deal with patient queries effectively.Give results of investigations/tests, i.e. blood, urine, etc. to patientsRegistration of new patients and updating patients' records as required.Deal with all general inquiries, explain procedures, and make new and follow-up appointments.To Provide support for clinicians to enable the effective day-to-day running of the practice.To undertake any other tasks allocated by doctors /managers.Repeat Prescriptions:To have a thorough knowledge of the repeat prescription proceduresAction repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.To deal with queries relating to repeat prescriptionsPerson SpecificationQualificationsEssential
