Receptionist

NHS

  • Birmingham
  • £24,465 per year
  • Permanent
  • Full-time
  • 1 day ago
This is an opportunity for a receptionist to work at our Urgent Primary Care Service at Midland Metropolitan University Hospital. The post is substantive full time and part time, as part of a small hardworking team.There will be a requirement to learn the patient administration systems and ordering system to work effectively within a 'low' paper environment. There may be some requirement to phone and speak to patients and also to deal with patients and their family or assistants .The days and hours worked will be negotiable to an extent but within the opening times of the Urgent Primary Care Service which is 365 days of the year 9am -9pm .Some degree of flexibility would be desired for cover during holiday times.Main duties of the jobYou will be working in Urgent Primary Care Service located at MMUHYou will be expected to support all administrative activities. Examples of some activities are:
  • Registering patients and appointing using the electronic patient record systm1
  • Typing correspondence.
  • Completing systm1 tasks ensuring discharge letters have been sent to patients own GP
  • Dealing with patient enquiries both face to face and telephone
  • Referral management according to guidelines.
  • Shared management of a Department email account
You will be expected to support all activities within the Department.If you feel you have the necessary qualities and skill set we would be delighted to hear from you.About usSandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.We care for our patients, we care about our population, and we care about our people.Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose.When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.DetailsDate posted02 September 2025Pay schemeAgenda for changeBandBand 2Salary£24,465 a year per annum/pro rata per annumContractPermanentWorking patternFull-time, Part-timeReference number381-CT-7304746Job locationsSWB NHS TrustBirminghamB18 7ALJob descriptionJob responsibilitiesPlease see attached Job Description and Person Specification for full details of what the role entailsOnce in post there may be an opportunity to undertake a level 3 business administrator qualification Job descriptionJob responsibilitiesPlease see attached Job Description and Person Specification for full details of what the role entailsOnce in post there may be an opportunity to undertake a level 3 business administrator qualificationPerson SpecificationQualificationsEssential
  • NVQ level 2 Customer Care Service, GCSE Maths and English grade C or above
  • Willingness to undertake further training
  • Good standard of general education
Desirable
  • Evidence of personal development
ExperienceEssential
  • Experience of working with the general public
  • Experience of administrative/ reception duties
Desirable
  • Experience of working previously in a reception type role, ideally within a medical practice
Person SpecificationQualificationsEssential
  • NVQ level 2 Customer Care Service, GCSE Maths and English grade C or above
  • Willingness to undertake further training
  • Good standard of general education
Desirable
  • Evidence of personal development
ExperienceEssential
  • Experience of working with the general public
  • Experience of administrative/ reception duties
Desirable
  • Experience of working previously in a reception type role, ideally within a medical practice

NHS