Are you an experienced IT Support Specialist who thrives on providing top-tier, white-glove support in a dynamic, professional environment? Do you enjoy solving problems face-to-face and being the “go-to” tech expert across departments?We’re working with a prestigious firm looking for a proactive, personable, and technically capable IT Support Specialist to join their Support Services team. This is a hands-on role, perfect for someone who loves working directly with end-users and is passionate about delivering exceptional service.What You’ll Be DoingDelivering white-glove IT support to all staff, including executive/VIP users, across the UK and Europe.Supporting international teams remotely via Citrix.Providing desk-side and remote support, troubleshooting hardware/software issues.Managing user onboarding/offboarding in collaboration with HR (JML processes).Running daily checks on office tech (e.g., AV/Logitech Tap systems, meeting rooms).Building and deploying laptops using Autopilot and DEP enrollment.Overseeing asset management and IT procurement processes.Participating in key roll outsTech Stack & ToolsHardware: Dell laptops, docking stations, iPhonesOperating Systems: Windows 11Tools & Platforms: Autopilot, Microsoft Endpoint Manager, Active Directory, Citrix, GlobalProtect VPNService Management: RemedyComms & AV: Microsoft Teams (calls), Logitech Tap, Crestron panelsOther Tech: SharePoint, Duo (MFA), VMware, BMC RemedyWhat We’re Looking ForProven experience in Level 2 IT support with some Level 3 project exposure.Hands-on knowledge of Windows OS, Office Suite, and iPhone support.Confident communicator – you enjoy getting up from your desk, walking the floor, and solving issues in-person.Track record of delivering a ‘white-glove’ customer experience – ideally with examples.Background in Insurance/Financial ServicesAble to manage and triage remote setups across a multi-country environment.Comfortable with a highly visible, proactive office-based role (4-5 days/week).Why Apply?Be the face of IT – work closely with teams, make a real impact.Join a supportive environment that values ownership, innovation, and professionalism.Work on exciting projects with new technologies and global exposure.
