HR Coordinator- 12 month FTC

Iceland

  • Connah's Quay, Flintshire
  • Permanent
  • Full-time
  • 14 days ago
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.We understand that success is achieved through our people, and we are searching for a committed and passionate HR Coordinator to join our growing business on a 12 month FTC.Purpose of the roleThe HR Coordinator is the first point of contact for the Line Managers into HR Advisory Services. The focus of the role is to provide an excellent customer service to all stakeholders and be responsible for efficiently creating cases in our case management system.In this role you can expect to-
  • Triage and effectively manage all calls into the HR Advisory Services with pace, whilst also delivering an excellent customer experience.
  • Capture and track all calls on the case and call management system in line with specific workflow processes and SLA’s.
  • Conduct outbound calls as required.
  • Complete the transactional administration tasks with accuracy and efficiency, which include formal invite letters, Right to Work Administration, Outcome letters and any ad hoc requests.
  • Processing of the colleague’s benefits such as Long Service Awards, Staff Discount Cards etc.
  • Respond to the inbound emails within set SLA.
  • Support colleagues with any technical issues and login in queries.
KEY MEASURES
  • All calls, including transfers, are dealt with efficiently whilst delivering excellent customer experience
  • All administration is completed accurately to the highest required standard and in line with internal SLA’s
You should apply if you have-
  • A customer orientated approach and focus
  • Well-developed interpersonal skills.
  • Advanced IT skills (Word processing, Excel, Internet, MS Outlook) and agile with multiple applications
  • Accurate keyboard skills.
  • Strong attention to detail.
  • Excellent telephone manner.
  • Sound administration skills.
  • Experience of working in a fast paced customer service telephony role
  • Previous administrative experience preferably within HR (or Level 3 and above CIPD qualification)
  • Proven experience of Microsoft Windows and multiple technology applications
Benefits
  • 25 days holiday, plus 8 days bank holiday
  • 15% store discount, 30% club individual restaurant discount
  • Free parking onsite
  • Highly subsidised restaurant onsite with our own Michelin Star Chef!
  • Subsidised Costa onsite
  • Discounted gym membership
  • Charity fundraising events
  • Enhanced maternity/paternity leave
  • Long service awards
  • Reward & recognition

Iceland