
Senior Engineer, Application Support
- London
- Permanent
- Full-time
- Design, deploy, and manage containerized applications using Kubernetes and Docker
- Develop and maintain CI/CD pipelines for application delivery
- Monitor and troubleshoot application and infrastructure issues across environments
- Collaborate with cross-functional teams to ensure high availability and performance
- Implement best practices for container security, scalability, and observability
- Participate in on-call rotations and incident response efforts
- Document architecture, processes, and troubleshooting guides
- Ensure uptime, scalability, and performance of common 3rd party and internally developed eDiscovery applications
- Participate in a variety of projects related to the maintenance of eDiscovery applications
- Provide timely responses and resolutions to requesters within defined departmental SLAs
- Assist with monthly application testing outside of normal work hours
- Participate in weekly code deployments for internal applications
- Identify and analyze trends and create reports for management team
- Serve as an escalation point for our front-line IT & Application Support teams
- Assist developers with query tuning and schema refinement
- Provide technical mentorship and guidance to team members on a regular basis
- Bachelor’s Degree in Computer Science, Electronics, or another relevant field preferred
- Working knowledge of the EDRM
- 5+ years’ experience working in a ticketing system or other defined ticketing workflow
- 5+ years working with containerized apps and technologies like Kubernetes, Docker, etc
- 5+ years working in a Linux environment
- 5+ years working in a Windows environment
- Experience and exposure with YAML configurations
- Experience with technologies like Ansible, Jenkins, Harness, and other deployment technologies is a plus
- Relativity Certifications, specifically Relativity Certified Administrator (RCA) and Relativity Infrastructure Specialist
- MS SQL Server certifications and/or experience writing advanced T-SQL queries
- Brainspace Certifications
- Powershell with t-SQL a plus