Junior Application Support Engineer

Smartodds

  • Kentish Town, North West London
  • Permanent
  • Full-time
  • 23 days ago
  • Apply easily
Full-time | Hybrid (1-2 days/week in-office) | Based in Kentish Town, North LondonWe have an exciting new opportunity to join our Application Support Team as a Junior Application Support Engineer.Based in North London, Smartodds provides in-depth research and analysis on sporting events around the world, supported by world-class, bespoke software platforms. We are proud of our collaborative and dynamic culture, grounded in our core values of Boldness, Open-mindedness, Ownership, and Togetherness. We are a small and collaborative team - our environment is open, inclusive, and focused on doing great work together.About the roleAs a Junior Application Support Engineer, you will be the friendly, knowledgeable first point of contact for our clients, delivering exceptional customer service and technical support for our bespoke software applications. From answering technical queries to guiding users through software features, you will help ensure every client enjoys a smooth, positive experience.You will not just solve problems - you will also share ideas, collaborate with fellow engineers, and contribute to continuous improvements that make our products even better.Working alongside a supportive team of experienced colleagues, you will benefit from comprehensive training, hands-on learning, and ongoing mentoring to develop both your technical expertise and your client-facing skills.Whether you are a recent graduate or making an exciting career change, we are looking for curiosity, problem-solving skills, and a positive, can-do attitude. If you are eager to learn and ready to grow, this is the perfect place to start.Please note: This role requires covering shifts between 8am and 8pm, Monday to Sunday, including bank holidays.
Key Responsibilities
  • Receive full training and develop expertise in our bespoke software applications
  • Monitor and maintain application health, responding to system alerts and client queries
  • Investigate and resolve issues, escalating to senior engineers when necessary
  • Log incidents, assist with troubleshooting, and document support resolutions
  • Liaise with clients to understand needs, offer guidance, and provide updates while ensuring customer satisfaction
  • Collaborate with other Support Engineers and development teams for issue resolution and process improvement
  • Prepare easy-to-follow guides and documentation for common client queries
Skills & ExperienceRequired
  • Enthusiasm for technology and eagerness to learn
  • Excellent verbal and written communication
  • Confident in troubleshooting issues, with a systematic approach
  • Able to work well both independently and as part of a team
  • Basic familiarity with Windows systems (full training on our systems provided)
  • Willingness to learn basic SQL, scripting, and monitoring tools
  • Transferable skills from customer service, administration, or other related fields
Preferred
  • A degree in Computer Science, Information Technology, or equivalent experience/certifications
  • Any previous exposure to technical support, customer service, or software applications
What you can expect in return – Our BenefitsFrom Day One
  • ​30 days holiday (in addition to bank & public holidays)
  • ​In-house chef*
  • ​In-house masseuse*
  • ​Team sporting events
  • 25% discount on Brentford Football Club merchandise
  • ​Cycle to work scheme
  • Employee Assistance Programme
  • ​Interest-free travel season ticket loan
  • ​Offsite trips
*Available on selected days After 3 Months
  • ​Pension - Employer Contribution starting at 5.5%, and employee starting at 2.5%
  • Income protection – 75% of salary (subject to terms & conditions)
After Probation
  • Private Medical Insurance - including coverage of any excess payment
  • Health Cash Plan via Medicash
  • Life Assurance (4 x times earnings at time of death)
  • Enhanced Company Sick Pay
  • A discretionary annual bonus​
After 2 Years
  • Increase in Employer Pension to 6% (to a minimum employee contribution of 3%)
  • Enhanced Maternity Pay
  • Enhanced Paternity Pay
After 4 Years
  • Increase in Employer’s Pension to 7% (to a minimum employee contribution of 3.5%)
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