Outpatients Administrator
- Essex
- Permanent
- Full-time
- Manage bookings for in-patient and day case appointments using systems such as SAP and RIS.
- Maintain up-to-date knowledge of Spire and insurer policies to support accurate bookings and billing.
- Liaise with pre-authorisation teams and insurers to confirm funding prior to patient admission.
- Handle patient and consultant enquiries professionally and promptly, ensuring accurate records are maintained.
- Maintain electronic and manual filing systems with precision.
- Provide guidance on medical coding to ensure compliance with insurer guidelines.
- Prepare and process admission letters and related documentation.
- Collaborate with patients, consultants, and clinical teams to accommodate special requirements.
- Ensure all patient information is handled in line with the Data Protection Act and Spire policies.
- Previous experience in administration and/or customer service.
- Strong attention to detail and ability to meet deadlines confidently.
- Excellent written and verbal communication skills.
- Ability to build positive relationships with colleagues, consultants, patients, and secretaries.
- Proficiency in Microsoft Office, especially Word, Outlook, and Excel.
- Self-motivated, enthusiastic, and able to work under pressure with strong analytical and numerical skills.
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Private medical insurance
- Life assurance
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together