Bank Outpatient Bookings Administrator

Spire Healthcare

  • Brentwood, Essex
  • Permanent
  • Part-time
  • 1 day ago
Job Description:Bank Administrator | Outpatients | Private Patient | Bank/Temporary | BrentwoodSpire Healthcare's East London and Essex hub have exciting opportunities for Administrators to join our team as a Bank Administrator. This is an excellent opportunity to develop a career in healthcare.You will ensure the provision and maintenance of an efficient patient administration service within the hospital hub and provide information to patients, consultants, and other relevant departments in a timely and courteous manner.This position is a zero-hour contract - offering shifts on a flexible, ad-hoc basis.Duties and Responsibilities
  • Provide and maintain an efficient bookings system for all in-patients and day cases using a computerised system (SAP), RIS
  • Develop and maintain an up-to-date and accurate knowledge of Spire and other insurers' products, policies and initiatives
  • Liaise with pre-authorisation team or medical insurer to ensure funding is agreed prior to patient admission date
  • Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face to face meetings, telephone or letter. Ensure an accurate record of the communication is held
  • Maintain departmental electronic and manual filing systems accurately
  • Provide advice on medical coding to ensure that the hospital and consultants charge within relevant insurer guidelines
  • Process patient admission letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
  • Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests
  • Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies
Who we're looking for
  • Proven experience within an administrative and/or customer service environment
  • An accurate approach when working to strict deadlines and a confidence when delivering information to key personnel.
  • Excellent communication skills, both written and verbal.
  • An ability to build relationships not only with colleagues but also with Consultants, Patients, Secretaries.
  • Proficiency in Microsoft Office, particularly Word, Outlook and Excel.
  • Enthusiastic, self-motivated, able to prioritise and work accurately under pressure with sound numerical and analytical ability and attention to detail.
Working Hours: Zero-Hour contract. Office is open Monday-Friday 8am-7pm, shifts within these times.Please ensure you are able to commit to the above before submitting an application.Benefits
  • Bank colleagues are paid weekly
  • We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
  • Save an average of £50 per month with our free onsite car park
  • Access to Spire Healthcare pension
  • Access to Blue Light Card discounts
  • Smartspending discounts (in addition to Blue Light discounts) via 'Spire for You'
  • Wellbeing Centre access via 'Spire for You'
  • Free uniform
  • Free DBS
  • Full induction, including mandatory training updates
  • Opportunities for further training and progression into permanent posts
  • Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team
Our ValuesWe are extremely proud of our heritage in private healthcare and of our values as an organisation:
  • Driving clinical excellence
  • Doing the right thing
  • Caring is our passion
  • Keeping it simple
  • Delivering on our promises
  • Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.We commit to our employee's well-being through work life balance, on-going development, support and reward.Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.For us, it's more than just treating patients; it's about looking after people.If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.

Spire Healthcare