Debt Systems Delivery Manager

Ampa Group

  • Birmingham
  • Permanent
  • Full-time
  • 26 days ago
Ampa are searching for a Debt Systems Delivery Manager to join their growing Applications & Development division.This role is part of the maturing of our IT Organisation, adding SME specialisation and technical knowledge into the Applications and Development team to help us support our IT project portfolio and current technologies.Role Purpose
  • Accountability to deliver and maintain the technology solutions to support the debt business:
  • Be the technical lead in the implementation of the new debt case management system (CMS) and integrated solutions, ensuring we have appropriate architecture, roadmap, plans, documentation and delivery governance in place.
  • Lead and foster collaboration of project resource to include, direct management of debt developers and scrum master, indirect management of integration, SQL and analytics developers and various third-party vendors; ensuring activity is tracked, deadlines are met, and risks are mitigated.
  • Support the development and ongoing configuration, maintenance and enhancement of the legacy debt CMS
  • Champion the new debt solution and best practice processes across Ampa
  • Bring debt recovery systems expertise to the team to ensure all enhancements are implemented effectively and to the desired standard
What you will be doing:Immediate priorities include
  • Understanding the applications, integrated solutions, backlogs and current roadmaps as well as the supported business processes
  • Working with stakeholders to understand the debt business strategy, client portfolio, challenges and opportunities.
  • Developing a comprehensive strategy that aligns to the business goals and objectives
  • Understanding the implementation of the new debt CMS and ensure the team understands the objectives, deliverables and responsibilities
  • Working with the wider Applications and Development team to align on architecture, design and ways of working
  • Building great relationships with team and stakeholders.
Key accountabilities:
  • Lead and champion continuous improvement, across the team and business
  • Ensure stakeholders are kept informed with accepted communication methods such as Sprint Reports, Steering Committee Packs, etc
  • Use of metrics and dashboards to provide a transparent view of progress and delivery for the team and stakeholders
  • Management of releases aligned with other teams within Applications and Development
  • Work with the team to identify blockers through to resolution
  • Working with Stakeholders (change team, business representatives) and team to achieve both short and longer term goals and continually meets the firm’s requirements
  • Vendor relationship, contract renewals and cost management for all debt systems and integrated solutions
  • Development and configuration standards and governance of all debt systems within the portfolio
  • Ensuring we have appropriate architecture, roadmap, plans, documentation and delivery governance in place
  • Management of the maintenance including upgrades of all debt systems within the portfolio
What you will need:Around 5 years demonstrable track record working in a similar role ideally for a Law firm or similar using debt recovery system
  • Experience of leading a team to implement a debt solution
  • Debt recovery business process knowledge and experience of working with debt systems
  • Software methodologies; Agile and Waterfall
  • Analytical approach to problem solving, combined with a creative flair and commercial awareness
  • Ability to negotiate desired outcomes from stakeholders at all levels, and relationship building
  • Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
  • ISO27001 and CE+ Controls
You will need to have previous experience with the below tech stack:
  • Low Code Platforms/Case Management Systems: Debtrak, Sharedo, Microsoft Dynamics 365 or similar
  • Azure DevOps
  • ITIL Processes and platforms: ServiceNow or similar
  • Azure Services, Power Apps & PowerBI
  • MS SSIS, SSRS , T-SQL
Key competencies:
  • Decision maker: make good timely decisions, even under pressure, considering all relevant information and potential consequences
  • Strategic thinker: analyse situations, identify opportunities and challenges, and develop plans to achieve long term objectives
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
  • Excellent organiser with ability to prioritise and carry out multiple tasks
  • You have a practical familiarisation of working within the ITIL framework or certification.
  • The ability to build good relationships with clients/operational managers, colleagues and team members.
Benefits, Agile Working and Additional informationWe embrace agile working and offer a blended approach to where and how we work.We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.We have the following hubs across the UK: Birmingham, Bristol, Leicester, Lincoln, London, Milton Keynes, Nottingham, Solihull, Stratford upon Avon, Sheffield and in the South; Crawley, East Grinstead, Lewes, Brighton, Eastbourne, Seaford, Peacehaven, Storrington, Chichester & Southampton as well as our Scotland office located in Edinburgh.Additional informationWant to find more about our ?Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found .Equal opportunitiesAmpa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.

Ampa Group