Performance & Data Manager - Housing

• Monitor and analyse service performance through KPIs, identifying trends and benchmarking against comparable housing providers.

• Maintain up-to-date knowledge of performance requirements for key areas of business activity.

• Produce performance reports for the Executive and Senior Management Team, working with Heads of Service to track improvement plans and support understanding of achievements and risks, identifying areas for improvement.

• Maintain effective working relationships with colleagues, professional peers, and service users.

• Identify appropriate peer groups and comparative data sources to enable the Board and Committees to assess performance.

• Collaborate with internal stakeholders to communicate performance findings and learning outcomes and supporting colleagues in understanding and using organisational data effectively.

• Ensure sensitivity to the diverse needs of the communities served, applying the organisation's equal opportunity principles.

• Develop and oversee data management systems across the organisation.

• Carry out spot audits of tenant-facing services to test data integrity.

• Provide accurate data and insight to support service reviews and decision-making.

• Present data in accessible, clear formats for colleagues, Board members, and Committees.

• Triangulate data from multiple sources to identify patterns and outcomes, producing deep-dive analysis where required.

• Address data inconsistencies in liaison with IT and relevant teams.

• Act as the Data Protection Officer, ensuring compliance with data protection and privacy legislation.

• Attend relevant conferences and good practice forums.

• Support Heads of Service in setting ambitious yet achievable targets that reflect a commitment to service improvement.

• Use resident feedback and data analysis to inform performance targets and improvement plans.

• Lead or support ad hoc insight projects to identify opportunities, risks, and improvements.

• Ensure targets align with regulatory expectations, Ombudsman recommendations, and statutory requirements.

• Embed recognised good practice in all performance and reporting activities.

• Good standard of education (GCSEs or equivalent).

• Evidence of continued professional development | Desirable: Management qualification (e.g., ILM Level 5+).

• Proven track record in improving service delivery.

• Experience presenting data in clear, visual formats and identifying trends.

• Experience analysing data to drive service improvement and background in not-for-profit, public sector, or regulated services.

• Excellent interpersonal and communication skills.

• Strong data analysis and reporting abilities.

• Organised, with strong problem-solving and decision-making skills.

• Proficient in IT systems, including CRM, telephony, and Office 365.

• Able to work across multiple sites.

Adecco