Policy and Performance Manager
- London
- £47,464-50,000 per year
- Permanent
- Full-time
Salary: £47,464 - £50,000 dependent on experience
Location: Ealing office base with hybrid working.
Contract: Permanent, 35 hours per weekDBS check required: BasicAbout us
We're a UK housing association committed to a new vision - providing homes people love to live in.With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable and private rent, specialist housing services, as well as homes for sale and shared ownership.Our 70,000 customers have diverse backgrounds and levels of income and we're here to provide all of them with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit we make is reinvested into our charitable social purpose - delivering more homes and better services for customers.We're also members of the G15, a group of leading housing associations that work together to house one in ten Londoners and tackle the housing crisis.Role Overview
We are looking for a Policy and Performance Manager to join our dedicated Communications department. The key purpose of this role is to manage effective business planning and reporting across the whole organisation, providing corporate level coaching, challenge and analysis to support strategic performance management.Key responsibilities:Policy and Strategy frameworksManage the policy and strategy frameworks, to ensure consistency, clarity and accountability across the business:
- Manage the policy and strategy trackers to ensure that information held on them, including classifications, ownership, review dates and other relevant data are up to date and regularly communicated to the business
- Ensure that all policies and strategies are up to date and published on the intranet
- Ensure new policies and strategies are challenged and aligned to existing corporate strategy
- Provide advice and support to senior managers on policy and strategy development, ensuring consistency of approach through application of guidance, templates and support
- Work alongside business sponsors to define and develop new emerging areas of policy and strategy that support the Group's ongoing Corporate Strategy and/or legal and regulatory compliance, liaising with the governance and business improvement teams as necessary
- Provide central coordination for corporate information, which is high quality, robust, has a clear audit trail, and is collected and reported consistently
- Drive data and commentary quality and consistency, and coordinating periodic reviews of the structure and KPIs
- Produce reports and dashboards in a timely fashion for key decision-making audiences, including Group Board, Committees and Executive Management Team (EMT), to inform strategic direction and oversight
- Produce the Environment, Social and Governance (ESG) annual report, managing inputs from across the business in a timely and accurate fashion, linking up with the Annual Report production process
- Maintenance of guidance and templates, delivery of workshops and co-ordination of planning activities
- Share business plans and priorities to promote collaboration and raise business plan visibility
- Drive collaboration between Directors and Heads of Service by sharing key material and insights as appropriate
- Monitor the external environment (sector and UK) and provide strategic insight and analysis to Group Board, Committees & Panels and EMT
- Prepare high-quality briefings, summaries and papers to a high standard for internal and external audiences, including a monthly forward look briefing that summarises legislative and policy developments, relevant research and sector news
- Ensure the Group is aware of and, where appropriate, can influence government on legislative and regulatory changes affecting the Group through co-ordinating responses to consultations and any other relevant activity
- Educated to GCSE level or equivalent in Math's and English (Grades A*- C)
- Educated to degree level or equivalent
- Significant experience of devising and developing corporate and significant strategies and policies, service plans and performance reports within large/complex organisations
- High competence in data analysis, reporting and narrative, to provide robust, timely and understandable performance insight and reporting
- Experience of undertaking primary and secondary qualitative and quantitative research and analysis, interpreting complex data and results effectively and developing innovative policy/solutions
- Excellent writing and editing skills, with the ability to present complex information to senior stakeholders using various techniques and formats, inc. formal reports
- 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development.
- actively look to attract and recruit disabled people
- provide a fully inclusive and accessible recruitment process
- offer an interview to disabled applicants who meet the minimum criteria for the job
- be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
- make reasonable adjustments as required