2nd Line Support Engineer

Certus Recruitment

  • Greater London
  • £35,000-45,000 per year
  • Permanent
  • Full-time
  • 14 days ago
Data QA Support Engineer (2nd Line)
London – Hybrid (2 Days/Week in Office, Wednesdays Required)
£35–45k Base + Growth & Learning OpportunityWe’re working with a venture-backed SaaS business making real waves in the hospitality and retail data space—combining integrations, analytics, and automation to help their customers make smarter, faster decisions. They’ve built strong momentum across the UK and globally and are now expanding the team to keep pace with demand.They’re now looking for a 2nd Line Data QA Support Engineer to join their Product Engineering function—someone who thrives on uncovering the root of data issues, enjoys blending technical support with quality assurance, and is comfortable working across multiple tools and systems.The Role:This is a hands-on hybrid role that sits at the intersection of data quality, support, and engineering. You’ll act as the first line of defence for data issues—tracking down mismatches, validating integration logic, and ensuring the platform delivers clean, accurate results to its users.Your day-to-day will involve working closely with spreadsheets, APIs, internal systems, and engineering stakeholders to identify problems and drive resolutions. There’s also the opportunity to grow into scripting and automation, contributing directly to the future of how data QA is handled as the company scales.What You'll Be Doing:
  • Investigate complex data discrepancies across multiple integration sources
  • Use spreadsheets and analytical tools to compare expected vs. actual outputs
  • Collaborate with engineering and customer teams to triage and resolve issues
  • Maintain clear and actionable documentation of bugs, escalations, and patterns
  • Help shape internal QA and support processes for a growing set of data integrations
  • Take ownership of incoming tickets and see them through to resolution
  • Build the foundations for automation—writing or contributing to scripts in Python/JavaScript
  • Contribute to scaling efforts across 70+ integrations and growing.
You’ll Bring:
  • Strong analytical mindset and love for solving puzzles
  • Proven experience in a 2nd Line Support, Technical Support, or QA-focused role
  • Advanced proficiency with Excel or Google Sheets
  • Excellent written and verbal communication skills, especially in technical reporting
  • The ability to work independently and juggle multiple issues with calm efficiency
  • Familiarity with ticketing systems and structured QA processes
Bonus Points For:
  • Previous experience working with SaaS integrations or data pipelines
  • Coding experience in Python or JavaScript for light automation (or interest in learning)
  • Exposure to data QA, testing frameworks, or document-based workflows
  • A passion for improving systems, not just fixing symptoms
Why Join?This is a high-impact role within a collaborative, product-led team—ideal for someone who wants to grow their technical skill set while contributing meaningfully to a platform used by some of the most recognisable names in hospitality and retail.You’ll have real ownership from day one, the support to develop your career, and a team who takes data quality seriously, without taking themselves too seriously.Amazing perks, benefits and flexible working conditions.Certus Recruitment Group is a well-established and experienced specialist consultancy providing sales, marketing, and IT recruitment services. We serve the technology sector across the UK, Europe, North America, and Australia.

Certus Recruitment