1st/2nd Line Support Engineer

Lucid Support Services

  • London
  • £180 per day
  • Permanent
  • Full-time
  • 26 days ago
  • Apply easily
1st/2nd Line Support Engineer - London - 2 Month Initial Contract (Inside IR35)We are seeking a proactive and customer-focused 1st/2nd Line Support Engineer to join our IT support team on a 2-month initial contract. The successful candidate will provide on-site technical support to end users, resolving issues across hardware, software, and networking.Key Responsibilities
  • Provide first and second-line IT support to end-users via phone, email, remote tools, and in person.
  • Troubleshoot and resolve issues with Windows and macOS operating systems, Microsoft 365, hardware, printers, and mobile devices.
  • Log, track, and manage tickets through the IT service desk system, ensuring SLAs are met.
  • Assist with the setup, configuration, and deployment of laptops, desktops, and other IT equipment.
  • Support user account management within Active Directory, Exchange, and Microsoft 365 Admin.
  • Escalate complex issues to 3rd line or specialist teams when necessary.
  • Maintain accurate documentation of processes, fixes, and asset records.
  • Assist with IT projects, upgrades, and rollouts as required.
If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.

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