VIP Experience Ambassador
- London
- Permanent
- Full-time
- To create a warm, welcoming and lasting impression for our guests.
- To check in and check out guests in a personable manner.
- To provide a genuine, attentive, and friendly service to our guests in order to reflect the Nobu standards.
- To answer any questions or queries regarding check in/check out times, room availability, hotel services etc.
- Thorough knowledge of OPERA and ensure all guest information is captured.
- Anticipates guest's needs and provide them with a personalised, crafted experience.
- To strive for excellent guest reviews at all times.
- To feel empowered to make a decision that will enhance the guest experience or defuse any complaints which may arise.
- To be an ambassador for Nobu as well as someone who embodies our values and commitment to our teams.
- £1000 Refer a Friend Scheme
- 2 Hotel-wide social events a year including Employee Awards night
- Discounted overnight stays across Nobu properties Worldwide
- Discounted Pilates classes and Wellness treatments
- Opportunities to progress within our hotel and the wider portfolio
- Access to a suite of innovative and varied learning and project opportunities
- Mental Health First Aiders within the team
- Exciting wellness and volunteering opportunities
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts off all food and beverage
- Free meals whilst on duty
- Minimum 1 year experience in a guest services or receptionist role.
- Job RefNOB2455
- BranchNobu Hotel London Portman Square
- LocationLondon (West)
- Salary/BenefitsUp to £35,000 including rooms service charge and benefits
- Contract typePermanent
- HoursFull Time
- Hours per week40 hours per week
- Date posted16/07/2025
- Closing date18/08/2025