Night Guest Experience Ambassador

Edwardian Hotels

  • London
  • Permanent
  • Full-time
  • 7 days ago
Join the UK’s most dynamic collection of hotels and restaurantsAt Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards.At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.We are currently recruiting for a Night Guest Experience Ambassador to join our Central Guest Services Team at Edwardian Hotels London.Overview:
  • An Amazing opportunity has arisen to join Edwardian Hotels as a Night Guest Experience Ambassador.
  • You will respond to all guest communication professionally ensuring personalisation and customisation to deliver excellence in service.
  • You will take ownership of all guest requests and feedback, either prior to arrival, during their stay or after check out.
  • You will work proactively with the local hotel teams to drive guest engagement, highlighting any issues or areas of improvement.
  • This role will also be involved in assisting the Reservations team on all communication platforms with any booking amendments, cancellations and other booking updates including but not limited to billing instructions and data entry.
  • You will work closely with the reservations department to ensure that payments and revenues are recorded correctly.
  • You will maximise revenue by actioning all non arrival bookings, hotel cross charges, book out revenue, advance payments and sales ledger queries.
About You:
  • Previous experience either within hotel guest relations or reception within a 4 or 5 Star Hotel.
  • Demonstrates excellent customer service skills and attention to detail.
  • Excellent communication skills both verbally and written.
  • Proficient in spoken and written English and ideally additional languages
Company Benefits Package:· Competitive salary· 28 days Holiday per annum including Bank Holidays increasing with long service· Complimentary hot meals, salad bar and unlimited beverages provided daily· Recommend a Friend Scheme of up to £500 per friend recommended.· Annual complimentary night stays within our hotels· Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends· Access to a discount platform for all of the most popular stores and outlets· Auto enrolment into our company pension scheme· Regular social events across all hotels· Annual company recognition events held in January each year· Wellbeing champions across all of our hotels· Access to our company doctor for medical appointments and occupational health support· Access for all hosts to our online learning platform Edwardian Academy· Opportunities for promotion and a wide range of training programs to support your developmentEligibility:In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.About Company: Edwardian Hotels London is a privately owned hospitality group with more than 40 years of caring for guests. We pride ourselves on being at the forefront of anticipating guests’ needs and are dedicated to creating hotels where guests feel that they belong. Edwardian Hotels London is one of the UK’s largest privately owned hotel groups, which has been operating and developing its hospitality portfolio, including upscale five and four-star luxury hotels, since Jasminder Singh OBE began his career within the hospitality industry in 1977; forming the beginnings of what would become Edwardian Hotels London. Today, Edwardian owns and operates The Londoner, a member of Preferred Hotels & Resorts’ prestigious Legend Collection; The May Fair and The Edwardian Manchester, both part of premium lifestyle brand Radisson Collection; and 10 Radisson hotels across London. The group also owns a collection of restaurants, bars and spas.

Edwardian Hotels