Guest Services Ambassador (RSGS)

Rapport Guest Services

  • London
  • £33,000 per year
  • Permanent
  • Full-time
  • 13 hours ago
Job IntroductionWe are on the lookout for a warm, professional, and people-focused Guest Services Ambassador to join our team of 3 Rapport Ambassadors based near Fenchurch Street. In this dynamic and hybrid role, you will take ownership across three core areas - reception, hospitality, facilities, and post room - ensuring they run smoothly and with the highest standard of service.You will be the welcoming face of a leading rail safety organisation, but this is far more than a typical front desk position. From greeting guests and coordinating meeting room setups to managing post and deliveries, you will be hands-on in creating a seamless experience for staff, visitors, and clients alike. Each day is different, and you'll be encouraged to bring energy, initiative, and pride to every part of your role - helping to set the tone for a truly five-star workplace.Type of contract: Full-time, PermanentHours: 40 per week (Monday-Friday; shift rota basis between 7:30 AM and 6 PM)What will you get?
  • Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
  • Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
  • Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
  • Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
  • Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
  • Give back to community: Take one paid day off annually to support a cause you're passionate about!
Main responsibilities:
  • Provide a warm, personal welcome to all visitors and ensure a smooth, professional arrival experience
  • Escort guests to their destinations and offer assistance with a friendly, proactive approach
  • Deliver outstanding meeting room, hospitality, and facilities support, including refreshments and room set-ups
  • Communicate with internal teams to meet visitor and meeting needs efficiently
  • Maintain a pristine and organised service areas at all times
  • Manage email and telephone communications professionally and promptly
  • Report maintenance issues and keep the environment in top condition
  • Support post room tasks, stationery supplies, and basic facilities duties
The ideal candidate will:
  • Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
  • Be naturally friendly, approachable, and enjoy working with people
  • Take pride in their personal presentation and professional conduct
  • Stay calm and adaptable when managing a variety of tasks
  • Show strong attention to detail and a proactive mindset
  • Be someone who thrives on teamwork and clear communication
  • Genuinely care about creating memorable experiences for others
  • Always look for ways to improve and go the extra mile
About usRapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.Find out more about us and our values at .Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Rapport Guest Services