An exciting opportunity has arisen for a Receptionist to join our friendly surgery. We are looking for a candidate full of enthusiasm with drive and determination who is ready for a challenge, to join our team of Reception and Administration staffMain duties of the jobTo be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.About usWe are a friendly and committed family practice compromising of 2 GP partners, 2 Salaried GP, Physician associate, 2 Practice Nurses, 3 HCA's and a supportive and experienced administration and Reception team.We have a list size of approximately 6700 patients, we use EMIS Web as our clinics system with Docman 10 used for document management. We are also now on PATCHS.We also form part of the Lytham St Annes Primary care network with 4 other Practices.DetailsDate posted03 September 2025Pay schemeOtherSalary£12.21 an hourContractPermanentWorking patternPart-time, Flexible workingReference numberA3568-25-0005Job locationsThe Health CentreDurham AvenueSt AnnesLancashireFY8 2EPJob descriptionJob responsibilitiesThe following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:Maintain and monitor the practice appointment systemProcess personal, telephone and e-requests for appointmentsAnswer incoming phone calls, transferring calls or dealing with the callers request appropriatelySignpost patients to the correct serviceInitiating contact with and responding to, requests from patients, team members and external agenciesCode data on the clinical IT systemPhotocopy documentation as requiredData entry of new and temporary registrations and relevant patient information as requiredInput data into patients healthcare records as necessaryDirect requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative teamManage all queries as necessary in an efficient mannerComplete opening and closing procedures in accordance with the duty rotaCarry out system searches as requestedMaintain a clean, tidy, effective working area at all timesMonitor and maintain the reception area and notice boardsSupport all clinical staff with general tasks as requested Job descriptionJob responsibilitiesThe following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:Maintain and monitor the practice appointment systemProcess personal, telephone and e-requests for appointmentsAnswer incoming phone calls, transferring calls or dealing with the callers request appropriatelySignpost patients to the correct serviceInitiating contact with and responding to, requests from patients, team members and external agenciesCode data on the clinical IT systemPhotocopy documentation as requiredData entry of new and temporary registrations and relevant patient information as requiredInput data into patients healthcare records as necessaryDirect requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative teamManage all queries as necessary in an efficient mannerComplete opening and closing procedures in accordance with the duty rotaCarry out system searches as requestedMaintain a clean, tidy, effective working area at all timesMonitor and maintain the reception area and notice boardsSupport all clinical staff with general tasks as requestedPerson SpecificationExperienceEssential
