Executive Support - Audio Visual Engineer

London
Contract
Full-time

1 month ago

Executive Support - Audio Visual EngineerOnsite | Client-Facing | London BasedExecutive Support, VIP Services, Video Conferencing, Media, Broadcast, Corporate AV@mecscomms is recruiting for an Executive Support Technician to support on-site technology operations & deliver exceptional IT & AV support for top executives. You'll be the technical go-to for all things desktop, mobility, conferencing & event support, helping ensure every meeting, presentation & executive technology need runs without a hitch. If you have 3+ years' experience supporting VIP/Executive user bases in medium to large organizations & thrive in fast-paced, customer-facing settings, we'd love to hear from you.Position: Executive Support - Audio Visual EngineerLocation: London, City. Onsite, Client-FacingRole Type: Temporary, Full Time, ContractStatus: Inside IR35Duration: 12 months +Hours: Monday - Friday 9.00 - 17.30Start date: ASAPRate: £30 - £40 per hour DOEKey Activity:

Technology support for high-profile executives & board members
Windows & macOS technology infrastructure, Cloud Desktop & BYOD mobility solutions
Configure & operate video & audio conferencing systems
Pre-event testing & board meeting application configuration
Technical consultation & expert troubleshooting
Provide live support, remote assistance & multi-platform integration
Manage executive technology via enterprise ticketing systems & change control processes
Support corporate events with multimedia technology
Engage with senior stakeholders, offering strategic technology guidance & support

Summary:We're seeking a highly skilled IT professional to lead on complex executive technology delivery from pre-configuration to post-event performance analysis. You'll support global-scale executive operations, provide technical solutions to challenging setups & operate at the intersection of enterprise technology & executive customer service. The role requires strong technical skills, deep understanding of executive workflows, & fluency across the industry's most advanced corporate technology systems.Responsibilities:Executive Technology Setup, Operation & Support

Execute flawless technology delivery across Windows & macOS desktops/laptops, smartphones, tablets & video conferencing
Configure & operate board meeting applications, Cloud Desktop solutions, BYOD mobility platforms
Provide high-level executive technology support including traditional & modern collaboration tools
Implement advanced presentation & meeting technology with remote access capabilities
Conduct daily system checks, testing & validation to ensure executive technology readiness

Testing, Troubleshooting & Maintenance

Provide expert-level technology diagnostics & component-level support
Troubleshoot Windows 10, macOS, Microsoft O365, Teams, Zoom, network routing & desktop video conferencing
Update software/firmware across all executive technology platforms & endpoints
Own configuration of JAMF, packaged software & cross-platform network solutions

Customer Engagement & Event Delivery

Provide in-person & remote technology support to senior executives & board members
Design technology system configurations & propose enhancements based on executive needs
Deliver tech walk-throughs & training to executives & board secretaries
Collaborate across facilities, IT, engineering, & executive support teams

Technology Infrastructure & Implementation Support

Assist with commissioning & deployment of integrated executive technology systems
Support multimedia/audio-visual technology integration, Cisco & Poly VC devices
Work with internal engineers & vendors on technology upgrades & system improvements
Research & implement new technology in collaboration with Product & Engineering partners

Asset, Documentation & Inventory Management

Maintain documentation, technology usage logs & operational procedures
Track asset health, software licenses & performance metrics for continuous improvement
Document system configuration & changes for service continuity
Create, own & update supporting documentation related to organizational policies & procedures

Reporting & Continuous Improvement

Contribute to process development, system design feedback, & post-event analysis
Recommend infrastructure upgrades & integration of new cloud-based technology solutions
Participate in regular technology audits & innovation planning
Demonstrate Agile methodology & meet project deadlines within company tracking tools

Health, Safety & Compliance

Ensure all technology activities align with organizational policies & corporate compliance
Apply secure data practices in executive environments
Maintain executive technology environments to meet security & operational standards

Candidate Profile:We are looking for an Executive Support Technician with extensive practical experience across executive technology support, desktop management, mobility solutions & corporate AV. Your skills & attributes are likely to include some or all of the following:

3+ years' experience supporting VIP/Executive user base in medium to large organizations
Microsoft Windows 10 Certification
macOS Support Essentials
JAMF 200 and/or JAMF 300 Certification
Certified Technology Specialist (CTS) Certification
ITIL v3 or v4 Foundation
Strong background in Windows 10, macOS, Microsoft O365, OneDrive, Teams, Zoom
Experience with Network Routing, Remote Access & Desktop Video Conferencing
Proficiency in smartphone & tablet support including mobile device operating systems
Experience with BYOD personal productivity tools & mobile device management
Cisco & Poly VC device support experience
Apple Mac technology expertise (macOS, JAMF, packaged software, hardware issues)
Cross-platform & network troubleshooting knowledge
Board meeting application & multimedia/audio-visual technology experience
Strong client-facing skills & executive customer service capability
Corporate event support & crisis management capability
Able to advise on executive technology design, cloud migration, & integration
Flexibility for domestic & international travel requirements

mecscomms

Apply Now