CRM Support Exec

Nigel Frank International

  • London
  • Permanent
  • Full-time
  • 2 months ago
Dynamics 365 System Administrator -
Location(s) - London, Manchester, Birmingham and more (Hybrid - 3 days a week).Our client is seeking a skilled Dynamics 365 System Administrator to join their company in a really exciting period of growth and to work on an a major upcoming digital transformation.Roles and ResponsibilitiesSystem Configuration and Maintenance
  • Manage and configure Dynamics 365 CE environments, including sandbox and production instances.
  • Customize entities, forms, views, dashboards, workflows, business process flows, and security roles.
  • Implement updates, patches, and upgrades while ensuring system stability and data integrity.
User Management and Support:
  • Manage user accounts, licenses, roles, and permissions to maintain security and compliance.
  • Provide day-to-day support to end users, troubleshoot issues, and coordinate with Microsoft support when necessary.
  • Develop and maintain user documentation and training materials to promote self-service and adoption
Integration and Data Management:
  • Oversee integrations with other enterprise systems (ERP, marketing automation, BI tools, etc.).
  • Manage data import/export processes, data cleansing
  • Ensure data security, compliance, and governance policies are enforced.
Customisation and Development Liaison:
  • Work with developers to manage custom plugins, workflows, and API integrations.
  • Review and test customisation to ensure quality and system performance.
  • Evaluate and recommend third-party solutions or apps from Microsoft AppSource.
Monitoring and Reporting:
  • Monitor system performance, usage, and errors using available tools and analytics.
  • Generate and distribute system health reports and usage metrics to leadership.
  • Continuously assess and optimise system configurations to improve user experience and business outcomes.
Governance and Compliance:
  • Enforce organisational policies on data privacy, security, and regulatory compliance within the D365 environment.
  • Manage audit logs, security settings, and user activity monitoring.
  • Participate in internal and external audits related to CRM systems.
Skills and Experience*Proven experience (3+ years) administering Dynamics 365 CE / CRM in large enterprise environments.
*Strong knowledge of D365 CE architecture, configuration, security model, and customisation tools.
*Proficiency in Power Platform components such as Power Automate, Power Apps, and Power BI is highly desirable.
*Experience with data migration tools (e.g., Data Import Wizard, SSIS, KingswaySoft).
*Familiarity with Microsoft Azure services and Microsoft 365 integration.Benefits
  • Starting Salary - up to £40k
  • Enhanced Pension Contributions, Life Assurance & More
  • Flexible, Hybrid Working Model.

Nigel Frank International