Head of Sales, Marketing & Client Services - Commercial Property Management - 3 Mills Film Studios

• Developing and overseeing the implementation of the annual sales plan and income target
• Creating a strong sales culture and achieve measurable impact on the revenue growth of the studios, and with the aim of exceeding targets
• Developing and overseeing the implementation of the marketing plan and budget
• Recruiting, onboarding and managing the Sales and Client Service team
• New business development including pro-active outreach
• Inputting into strategic decisions affecting the studios
• Managing and developing the Studio Booking System and CRM system
• Assist the General Manager/Head of Studios with Sales/Marketing/Client Service related aspects of reporting to the landlord on the operations of 3 Mills Studios.
• Working closely with the Media team at LSH to achieve growth targets

• Create and implement annual sales plan including ongoing forecast and analysis of progress
• Build and develop relationships and leads with key clients and decision makers across all target markets
• Proactively seeking new business opportunities
• Negotiate significant leases for the studios
• Manage and monitor the day-to-day tasks of the Sales and Client Service team, building structure into the team's working day
• Provide line management and support to the Sales and Client Service team including undertaking performance management reviews, in conjunction with the General Manager
• Provide strategic direction to the Sales and Client Service team in co-ordination with the wider studio plan
• Ensure the timely production of all necessary documentation relating to studio use and bookings for each studio client
• Develop a full knowledge of the studios and conduct client tours of studio facilities
• Provision of quotes for new business
• Keeping other LSH managed sites in mind when 3 Mills cannot accommodate an enquiry
• Negotiation of costs/prices and payment plans for client occupation
• Liaise with accounts department in customer related matters
• Liaise with the General Manager to develop and execute a new business generation strategy
• Work with all departments to ensure a high level of customer service is achieved across the business
• Monitor expiry of leases and agreements for tenants and ensure renewal discussions are started in advance of expiry dates
• Carrying out competitor analysis to understand the wider market and opportunities

• Build and develop relationships with key decision-makers across all target markets
• Keep in regular contact with key decision makers to ensure 3 Mills and LSH is always on their radar
• Work with industry partners (eg BFC, Film London, Production Guild) to ensure they are regularly updated with availability
• Represent 3 Mills Studios at industry events and studios sponsored activities where necessary, including events that occur outside normal business hours
• Explore business development opportunities in the industry and look to enrich 3 Mills Studios by implementing industry schemes, trends and best practices

• Produce and implement the annual marketing plan
• Build brand awareness and engagement through events, sponsorships and advertising with 3 Mills Studios' industry partners
• Collaborate with and brief designers on any marketing assets
• Collaborate with and manage any external PR/Marketing companies (as appropriate)
• Oversee and provide sign off for all marketing & PR collateral and activities
• Manage the 3 Mills Studios online presence and ensure website and appropriate social media channels are kept up to date

• Overall point of contact responsibility for the Studio Bookings and CRM system
• Work with system providers to improve team processes, implement best practices and maximise opportunities from sales pipeline and lead generation

• Maintain and deliver monthly Sales, Marketing and Client Service report to managing agent and landlord
• Prepare and deliver any other reports requested by managing agent, General Manager and/or the landlord

• Develop an in-depth knowledge of the Studios' standard contractual terms & conditions to enable amendments requested by studio clients to be reviewed and agreed as appropriate
• Support the General Manager in the development of planning and business case to support ROI Studio development/improvement projects
• Assist the General Manager/Head of Studios and accounts department in the preparation of annual income budgets
• Develop the ability to understudy the General Manager/Head of Studios in their absence

• Provide information and assistance as required to assist in the preparation of annual budgets and monthly reporting
• Provide commentary on variances for monthly accounts when requested by accounts department

• Liaise with the Operations team to ensure all client needs are met, including identifying key studio areas requiring maintenance and upgrading to support clients and sales

• Degree qualified (or equivalent experience)
• In-depth knowledge and experience of the film/television/theatre industries with experience working in studio bookings or physical production a significant bonus
• Proven and established sales leader with track record of setting, hitting and exceeding targets
• Numerical with experience of financial analysis, progress reporting and applying ROI marketing approaches and managing an annual marketing plan and budget
• Ability to manage performance of direct reports and work well as part of a small but effective team using own initiative
• Client-focussed with experience of working in a fast-moving and busy customer-service environment
• Excellent written and spoken communication skills and the ability to collaborate effectively with people across department and at all levels in a variety of contexts. Confidence in liaising with senior individuals, celebrities, VIPs, media and press when appropriate
• Strategic and innovative thinker with advanced negotiation skills, with experience of dealing with business affairs on contract and terms negotiation
• Advanced knowledge of CRM and Studio/Venue Bookings Systems
• Computer literate including good standard of Microsoft operating systems (Teams, Word, Excel, PowerPoint) and other systems such as Google Docs
• Health & safety knowledge (within a production environment a bonus)
• Ambitious, proactive and hardworking with a flexible attitude
• Enthusiastic, trustworthy and reliable
• Exemplary research and analytical skills
• Good presentation skills
• Good time management

Lambert Smith Hampton