Sales & Client Services Executive - Commercial Property Management - 3 Mills Studios
- London
- Permanent
- Full-time
- Dealing with enquiries from new and existing clients
- Beginning to end management of client booking and occupation
- Proactively establishing, developing and maintaining client relationships and developing new business
- Liaising with all departments to ensure a smooth client experience at 3 Mills Studios
- Responsibility for contributing to, updating and maintaining the Studio Bookings System and CRM system
- Ensuring the accurate completion of any necessary administration relating to bookings, contract management and maintaining customer relations
- Support the Head of Sales, Marketing and Client Services in the production and delivery of key reports where required
- Beginning to end management of client booking and occupation including;
- Responding to new business enquiries
- Keeping other LSH managed sites in mind when 3 Mills cannot accommodate an enquiry
- Conducting client tours of Studio facilities
- Creating and providing of quotes for new business
- Negotiating costs/prices and payment plans for client occupation
- Once bookings are confirmed, liaising with clients to fully understand their ongoing needs & deal with all enquiries promptly & helpfully.
- Liaising with client on arrival to issue welcome information.
- Completing daily check-ins with all clients to ensure that they continue to be satisfied with the services being provided and that spaces are being appropriately maintained.
- Completing regular 'ready for viewing' audits of all lettable spaces to ensure they are fully prepared for new production viewings.
- Undertaking pre-occupancy and post-production condition checks and ensure spaces are maintained to a high level.
- Monitoring the booking system to understand production movements and requirements.
- Working closely with security on parking plans to ensure agreed allocated parking is adhered to.
- Ensuring that all exit bills are compiled promptly and issued for accounts verification within 5 working days of a production vacating a space
- Providing an exceptionally high standard of customer service within a busy, challenging and dynamic working environment
- Gaining regular customer feedback through surveys and dealing with resolving issues / complaints to ensure continuous improvement
- Any other duties as deemed appropriate by Studio Management.
- Proactively build and develop relationships within the Studios key target markets across Film, Television, Theatre and Media
- Seeking out and identify new business opportunities and stay up to date with industry developments
- Attending industry events and activities as required, including out of business hours for networking and engagement purposes
- Contributing to the 3 Mills Studios marketing strategy through creative input into social and blog posts, email marketing, print and digital ads.
- Contributing to, updating and maintaining studio bookings system and customer relationship management system
- Ensuring the timely and accurate production of all necessary documentation relating to studio use and bookings for each studio client, e.g. Studio Use Agreement, Health and Safety, Invoicing etc
- Supporting the Head of Sales, Marketing and Client Services on the production and delivery of key reports where required
- Be responsible for contract management process, ensuring agreements are finalised and paperwork is complete in a timely manner between studio clients and studio owner
- Ensuring that all records including support requests, meter readings, production billing/ exit billing information is accurately maintained and filed correctly for future reference.
- Liaising with Operations (Maintenance, IT, Client Services, etc) on all aspects of client occupation and report facility issues which affect occupation
- Reporting on site operational problems to the FM / HoSo.
- Reporting security issues, such as illegally parked cars/ blocked fire hydrants etc to the site security team in the first instance.
- Observe and comply with company health and safety policy and practices.
- Any other reasonable task as requested by management
- Proven professional experience in a similar / sales related role
- Experience of working with contracts and agreements preferred
- Experience of working with CRM and booking systems preferred
- Able to understand and work with numbers including a good understanding of invoicing and accounts statements / reports
- Experience or knowledge of the Film, TV, Theatrical industries and production processes preferred but not essential
- The experience, ability and enthusiasm to make and maintain contacts in the creative industries
- Dedicated, positive and proactive sales professional with experience in a busy sales environment
- Highly organised
- Strong negotiation skills
- Excellent written and verbal communication skills
- Able to cope with multiple, conflicting priorities under pressure
- Ability to work well as part of a small team
- Attention to detail
- Microsoft Office