People Services Team Leader

Frasers Group

  • Shirebrook, Derbyshire
  • Permanent
  • Full-time
  • 17 days ago
Company DescriptionAt Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.Why join us?Our vision - we are building the worlds most admired and compelling brand ecosystemOur purpose - we are elevating the lives of the many with access to the world's best brands and experiencesAt Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:
  • Think without limits - Think fast, think fearlessly, and take the team with you
  • Own it and back yourself - Own the basics, own your role and own the results
  • Be relevant - Relevant to our people, our partners and the planet
Are you ready to join the Fearless?Job DescriptionThis role is based 5 days a week at our Shirebrook HQAs part of our People Services function, you'll be central to providing a seamless colleague experience across the employee lifecycle.We are seeking a confident and detail-oriented Team Leader to lead a team of People Service Administrators. You'll be responsible for overseeing the delivery of consistent and efficient HR administrative services while driving continuous improvement across our core systems and processes.Reporting to the Head of People Services, you'll work closely with the People Operations Lead and People Systems Lead to enhance process efficiency across the broader People Operations team. You'll also assist with managing key administrative areas such as employee benefits, the processing of Purchase Orders via our internal costing system and ensuring data integrity within our HRIS system iTrent.
  • Lead, support, and develop a team of People Services Administrators to ensure timely and accurate delivery of HR services
  • Manage ticket queues using Halo ITSM, assigning and prioritising workload to meet service level expectations
  • Oversee HR transactions through iTrent, including onboarding, contract changes, family friendly, leavers, and data maintenance
  • Monitor and coordinate Kronos Time & Attendance processes, ensuring accuracy for downstream payroll activities
  • Raise and process Purchase Orders in line with internal controls and budget tracking, using the business's costing system
  • Act as a key point of contact for escalated or complex People Services queries, ensuring resolution and customer satisfaction
  • Work closely with the People Operations Lead and People Systems Lead to review and refine end-to-end processes
  • Maintain compliance with data protection and employment legislation across all areas of service
  • Support reporting, audits, and management information requests as required by internal stakeholders
Qualifications
  • Experience in an leadership role in a fast-paced or high-volume environmen, HR operations or shared services is preferred but not essential
  • Knowledge of systems such as iTrent (HRIS) and Kronos (T&A) with a focus on transactional processing and data accuracy
  • Proficiency in using Halo ITSM or other ticketing systems to manage case workflows and service delivery
  • Excellent people leadership skills with experience coaching and developing teams
  • Strong organisation, prioritisation, and time management abilities
  • Confident in managing HR administration
  • Collaborative mindset, able to work effectively with system, operational and payroll leads and other key stakeholders
  • High attention to detail and commitment to continuous improvement
  • Good understanding of HR compliance, GDPR, and data security principles
Additional InformationWhat You'll Get in Return
  • Be part of a high-performing and progressive People function at one of the UK's most ambitious retail groups.
  • Exposure to leading HR systems and opportunities to shape service delivery in a growing team.
  • A collaborative culture that values innovation, accountability, and development.
Along with your benefits package we also offer a wide range of perks for our colleagues:Reward, Recognition and OpportunitiesFrasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant.Fearless 1000 - By October 2025, we want our share price to hit £10. If that happens for 30 or more consecutive trading days, all colleagues across the business will receive a bonus! The top 1000 performers in the company will receive unprecedented bonuses, worth from £50,000 to £1million! Senior leaders across the business nominate these performers twice a year for embodying our core values and delivering exceptional performance*.*subject to terms and conditionsFrasers Festival - an event like no other! Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe - hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge and much more.CEO Sessions - Once a quarter we offer 20 employees the opportunity to attend our “CEO Sessions” ran by our CEO and leadership team. Employees have the chance to connect, network and submit questions around specific topics such as our Sports or Luxury business.Retail Reconnect - In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.Employee WelfareFrasers Fit - Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.Retail Trust - We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.What's next?Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.

Frasers Group