Regional Service Manager - South West
- Paulton, Somerset Bristol Area
- Permanent
- Full-time
Salary Details Provided on ApplicationLocation: Paulton (covering the South West region)Employment Type: Full-time, PermanentAs the Regional Service Manager, you will be responsible for managing the day-to-day operations of the South West service office. Leading a team of Service Technicians and Coordinators, you will ensure the delivery of outstanding customer service while meeting operational and financial targets. A key part of the role will be nurturing strong customer relationships, driving efficiencies, and developing your team to achieve their full potential.Excellent Benefits
- Competitive salary
- Company car
- Annual performance bonus
- 25 days holiday plus bank holidays
- Paid birthday leave after 1 year of service
- Company pension scheme
- Life assurance scheme
- Enhanced parental pay
- Company sick pay
- Employee Assistance Programme (health & wellbeing support)
- Oversee the daily operations of the South West region, ensuring all operational and financial KPIs are achieved or exceeded.
- Drive performance by maintaining a focus on efficiency, margins, and continuous improvement.
- Build and maintain strong customer relationships, holding regular account review meetings and developing new business opportunities.
- Lead, coach, and support both field-based and office-based staff, ensuring they deliver consistently high levels of service.
- Support team members with training, development, and performance management, from onboarding through to ongoing growth.
- Collaborate with internal departments to ensure contractual and service agreements are met across national accounts.
- Monitor and manage Service Technician activities to balance customer satisfaction with budgetary requirements.
- Support the development of data management and operational systems, working alongside the IT and Contracts teams to improve processes and resolve warranty/contract issues.
The successful candidate will bring a strong combination of leadership, operational management, and customer service experience. You will be commercially astute, people-focused, and confident in driving performance within a service-based environment.Essential requirements:
- Proven experience managing small teams in a customer-facing environment.
- Strong track record of working to operational and financial KPIs, with a sound understanding of budgets and profit margins.
- Demonstrated ability to lead, coach, motivate, and support staff at all levels.
- Strong relationship-building skills with experience in account management and identifying new opportunities.
- Excellent communication and influencing skills, with the ability to engage effectively at all levels.
- Highly organised, adaptable, and able to prioritise effectively under pressure.
- Confident problem-solver with a data-driven approach to continuous improvement.
- Proficient in Microsoft Office (especially Excel); SAP knowledge desirable but not essential.
- Full UK driving licence and flexibility to travel across the region (ideally based within one hour of Paulton).