Outpatient Services Delivery Manager

NHS

  • York
  • £47,810-54,710 per year
  • Permanent
  • Full-time
  • 7 hours ago
We are seeking a dynamic and forward-thinking Manager to lead and drive improvements in outpatient performance for the central outpatient service at York and Scarborough Teaching Hospitals Trust.This is a pivotal role focused on enhancing patient experience, streamlining processes, and delivering measurable performance results across outpatient services. You will oversee the day-to-day running of the clinic management team at both York and Scarborough Hospitals (7WTE) and be part of the senior leadership team for the Outpatient Services Department.The role is site based at York Hospital and you will be required to have onsite presence at Scarborough Hospital at least once per week. Being site based means that the post holder will be close to the teams, develop effective relationships and be able to provide visible leadership and support.Main duties of the job
  • Analyse outpatient performance and identify areas for improvement based on Key performance criteria
  • Develop and implement strategies to reduce waiting times and improve patient flow
  • Work collaboratively with clinical and administrative teams to optimise service delivery
  • Monitor and report on key performance indicators, ensuring targets are met and exceeded
  • Champion patient-centred care and foster a culture of continuous improvement
  • Manage resources efficiently and support staff development
About You
  • Proven management experience within the NHS or a similar environment
  • Strong leadership and interpersonal skills
  • Demonstrable track record of improving service performance
  • Excellent analytical and problem-solving abilities
  • Ability to motivate and inspire multidisciplinary teams
  • Commitment to upholding NHS values and delivering high standards of care
About usThe outpatient services team comprises of 80 WTE and is based on 6 sites across the area. We are the central admin team who undertake all of the admin processes to support patients being referred into hospital added to outpatient waiting lists and booked into the correct services following clinical triage. The Operational Service manager directly manages the outpatient teams. The Delivery Manager will manager the clinic management team and focus on performance improvement, and work in collaboration with the operational manager to ensure that proactive actions are taken to support performance improvement.About usTo find out more about what it is like to work for our Trust please visit the following link:https://yorkhospitals.pagetiger.com/hdjgxdOur benefitsWe offer a range of benefits to support our staff including:
  • Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
  • 27 days holiday rising to 33 days (depending on NHS Trust service)
  • A variety of different types of paid and unpaid leave covering emergency and planned leave
  • Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
  • NHS Car Lease scheme and Cycle to Work scheme
  • An extensive range of learning and development opportunities
  • Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.DetailsDate posted04 September 2025Pay schemeAgenda for changeBandBand 7Salary£47,810 to £54,710 a year per annumContractPermanentWorking patternFull-timeReference number419-7412321-SDM-OJob locationsYork HospitalWigginton RoadYorkYO31 8HEJob descriptionJob responsibilitiesA full description of the role is available in the attachment: job description.Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.Working for the TrustAcross our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.Armed Forces Friendly EmployerWe are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment. Job descriptionJob responsibilitiesA full description of the role is available in the attachment: job description.Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.Working for the TrustAcross our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.Armed Forces Friendly EmployerWe are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.Person SpecificationEducation, Qualifications and TrainingEssential
  • Training and experience to Masters' level equivalent
Desirable
  • Management/Project Qualification
  • Study at Post Graduate level/ equivalent experience or evidence of CPD
Experience and Knowledge RequiredEssential
  • Knowledge and awareness of: NHS Plan & Targets, National service frameworks, National strategy and policy, Clinical Governance, Workforce development, Organisational Development methods, Performance Improvement Approaches, Local health commissioning policies, strategies, arrangements and networks.
  • Performance management methodology
  • Ability to provide and receive highly complex, sensitive or contentious information relating to outpatient and patient administrative pathways and processes; agreement or co-operation required
Desirable
  • Experience as well as knowledge of all activity targets and managing waiting lists
Skills and AttributesEssential
  • Ability to influence, negotiate and build working relationships.
  • Ability to plan and organise a broad range of complex activities, adjusting plans as required.
  • Motivational skills to encourage collaborative working to improve services/performance where there may be resistance to change.
Desirable
  • Aptitude to be a self-starter in keeping up to date and increasing depth knowledge of the agenda for designated services
Person SpecificationEducation, Qualifications and TrainingEssential
  • Training and experience to Masters' level equivalent
Desirable
  • Management/Project Qualification
  • Study at Post Graduate level/ equivalent experience or evidence of CPD
Experience and Knowledge RequiredEssential
  • Knowledge and awareness of: NHS Plan & Targets, National service frameworks, National strategy and policy, Clinical Governance, Workforce development, Organisational Development methods, Performance Improvement Approaches, Local health commissioning policies, strategies, arrangements and networks.
  • Performance management methodology
  • Ability to provide and receive highly complex, sensitive or contentious information relating to outpatient and patient administrative pathways and processes; agreement or co-operation required
Desirable
  • Experience as well as knowledge of all activity targets and managing waiting lists
Skills and AttributesEssential
  • Ability to influence, negotiate and build working relationships.
  • Ability to plan and organise a broad range of complex activities, adjusting plans as required.
  • Motivational skills to encourage collaborative working to improve services/performance where there may be resistance to change.
Desirable
  • Aptitude to be a self-starter in keeping up to date and increasing depth knowledge of the agenda for designated services

NHS