Interim Head of Service Delivery & Technology Change

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  • Bolton, East Riding of Yorkshire
  • Contract
  • Full-time
  • 23 days ago
An IT Solutions provider are looking for an Interim Head of Service Delivery & Technology change to join a proffesional services company for a contracting role!They are looking for someone to lead a business first overhaul of the groups service desk and technology chnage delivery function. Replacing outdated processes and tools with a lean, pragmatic model leveraging conversational AI for first-line traige to speed relolution, cut costs, and improve user experience.Key responsibilties:
  • Redesign service desk operations to be automation-led and commercially aligned, implementing conversational AI for first-line triage and request handling.
  • Select, implement, or optimise service desk platform and processes to deliver actionable reporting, visibility, and integration with core business systems.
  • Direct line management of Project Manager delivering diverse technology change initiatives outside BAU.
  • Prioritise and govern change portfolio to ensure maximum ROI and strategic alignment.
Contract - ASAP - end of year
Location - Bolton
Rate - Market rate (inside IR35)

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