Case Coordinator

NHS

  • Welwyn Garden City, Hertfordshire
  • £27,485-30,162 per year
  • Permanent
  • Full-time
  • 15 days ago
The ICB is looking for a proactive and flexible person to support the CHC Admin function within the CHC department, working as part of the administration team to provide an efficient and effective administrative service. This is a multi-faceted role supporting across the various administrative functions of the CHC team, including Placements, and Appeals.The position can be based at any of the locality sites - Welwyn Garden City, Hemel Hempstead and HarlowMain duties of the jobWorking in a fast-paced and challenging environment, the post holder will be required to undertake a wide range of different tasks, balancing competing demands and adapting quickly as priorities change.The role will involve organising and minuting meetings, managing conflicting deadlines, utilising our internal database and general office administration. You will be required to engage with members of the public on a regular basis in a clear and understanding manner. You will have excellent organisational and communication skills and experience of working as part of a large team.If you have the energy, enthusiasm, values and drive that are required for this post we invite you to apply.About usHerts & West Essex Integrated Care Board is a leading NHS organisation with an award-winning governing body. Working closely with partner organisations, the ICB's staff design, plan and commission health services for more than half a million people and monitor the quality and effectiveness of those services.In addition to the basic salary, this post attracts a High Cost Area Supplement of 5% of basic salary subject to a minimum and maximum payment per annum (pro rata where applicable) in line with Agenda for Change.DetailsDate posted19 August 2025Pay schemeAgenda for changeBandBand 4Salary£27,485 to £30,162 a year per annum plus 5% HCAContractPermanentWorking patternFull-timeReference number468-HWE470Job locationsCharter HouseParkwayWelwyn Garden CityAL8 6JLJob descriptionJob responsibilitiesFor further information on this role please see the job description and person specification attached. Job descriptionJob responsibilitiesFor further information on this role please see the job description and person specification attached.Person SpecificationKnowledge and TrainingEssential
  • Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
  • Significant administrative/ secretarial experience including initiating and maintaining office systems.
  • Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
  • Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access.
Communication SkillsEssential
  • Minute taking
  • Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users
  • Ability to work under pressure in a busy working environment and able to multi-task
AutonomyEssential
  • Ability to work without supervision, able to work on own initiative, organising and prioritising workload to changing and tight deadlines
OtherEssential
  • Understanding of confidentiality and data protection act
Person SpecificationKnowledge and TrainingEssential
  • Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
  • Significant administrative/ secretarial experience including initiating and maintaining office systems.
  • Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
  • Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access.
Communication SkillsEssential
  • Minute taking
  • Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users
  • Ability to work under pressure in a busy working environment and able to multi-task
AutonomyEssential
  • Ability to work without supervision, able to work on own initiative, organising and prioritising workload to changing and tight deadlines
OtherEssential
  • Understanding of confidentiality and data protection act

NHS