Probation Case Administrator - Luton Temp
- Luton
- £12.21 per hour
- Temporary
- Full-time
📍 Luton
💷 £12.21 per hour
🕘 Full-time: Monday to Friday, 9am-5pm, On site 5 days
⏳Temporary Assignment via Brook Street until December 2025, with potential extension
⚠️ Vetting checks may take up to 6 weeksBrook Street is recruiting on behalf of HMPPS Probation Service for a Probation Case Administrator to provide essential administrative support. This role ensures smooth operation of probation services and supports staff and people on probation through efficient processes, accurate record-keeping, and excellent customer service.Key ResponsibilitiesMaintain accurate records of people on probation and victims on approved databasesSupport offender management, interventions, and external agency communicationsPrepare, collate, and manage case files and management informationProvide reception and telephone support, acting as a first point of contact where requiredOrganise meetings, prepare agendas, take minutes, and follow up on action pointsAdminister petty cash/vouchers and assist with enforcement actionsUndertake Visor administration and other database tasksEnsure compliance with Health & Safety and safeguarding policiesCover within the unit or other units as requiredKey Skills & RequirementsStrong customer service and administrative skills, including experience covering reception or front-line dutiesStrong verbal and written communication skills, able to manage challenging interactionsIT confident, including MS Word, basic Excel, and database managementAbility to work independently, use initiative, and manage multiple tasksBasic numeric skillsCommitment to equality, inclusion, and pro-social behaviourBehavioursDelivering at PaceMaking Effective DecisionsWorking TogetherChanging and ImprovingManaging a Quality ServiceAdditional InformationSome out-of-hours work may be requiredAll candidates undergo security and identity checks (up to 6 weeks)External candidates subject to a 6-month probation periodPlease apply online or contact Basheer at Basheer.Dawoud @ brookstreet. co .uk. Please remember to include your mobile telephone number, CV and the role you are applying forBrook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.